Premier Medical Eye Group

My husband was seen in Sept of 2025 by Dr. Carter. The issue was not with the provider himself, so it's unfortunate for him that I'm having to leave this review. My husband was referred to this clinic by USA due to a vision complication from a severe accident. We are MS residents and were waiting for MS Medicaid approval at the time of the appointment. Before paying the $150 copay, we asked if they could bill MS Medicaid retroactively so we could eventually be reimbursed. We were assured that this would be no problem. Fast forward to us being insured. I called the clinic to provide the insurance information and was told they do not accept MS Medicaid at all so there is no way we can be reimbursed. We were billed an additional $20 that I also had to pay so it would not be sent to collections. I asked if they could at least waive the additional $20 for the inconvenience to us and was told no. We were blatantly lied to by the young lady at the desk and would absolutely have canceled the appointment and been seen somewhere else had we known that they did not accept our insurance. Now we're out $170 in a time of financial hardship with not so much as an apology. Do not trust anything these people say. They obviously just want to make sure they get your money and do not care what happens afterward. I'll add that I had to be transferred five or six times to get this info and each person I spoke with acted like they couldn't be bothered by me, except for one woman who was at least polite. Still no apology though. This clinic should replace or retrain the people they have dealing with patients over the phone. They also need to make sure their staff are not telling people they accept insurance that they in fact do not accept.

I am writing to formally express my concerns about my experience at Premiere Medical Optical on Dauphin St. on 2/12/26. During my visit. I was assisted by an employee name Samantha Pablo. Unfortunately I felt that she treated me in s prejudiced and unprofessional manner. In addition, she did not appear knowledgeable about her job duties,and I ultimately had to ask for another staff member to step in and assist me properly. The situation made me feel uncomfortable and unwelcome. I brought my concerns to her supervisor, Melissa Welcome, but I did not feel that my complaint was taken seriously. It seemed as though the situation was dismissed without proper consideration.i have been a customer at this office for some time and I have not had issues in the past. However this experience has left me disappointed and reconsidering whether I will return.

Dr. Mark Douglas and Vikki were so amazing! We are so thankful to them and how they carried themselves. Dr. Douglas was very compassionate and relatable, he left my husband with such hope and confidence and before even leaving the parking lot, I had to stop and give him praise, after God of course! My husband was in a life changing accident in April and he was hit by a car at a high speed of rate, while riding his motorcycle. He was in the hospital for 2 months followed by rehab, this has been a journey but God has been so great and covered my husband and our family through this entire process. We understand His glory is showing through us and we are thankful to be used as vessels. Thank you Dr. Douglas! I pray everything you pour into others gets poured back into you!

I haven't been to the office in Alabama, but Dr. Mark Douglas comes to Mississippi Eye Associates in Ocean Springs, Ms. He is the best Retina Specialist ever. He takes time to explain what is going on, and the Staff are all so nice. It has been a very pleasant experience being a patient. You can tell when a person is working in their calling. They are compassionate and caring. Never rude, like some I have known. Thank you Dr. Douglas, for helping me!

Businesses can have some of the best doctors, but yet hire the worst customer care teams. This is one of those places.

I went in over a year ago to correct a eyelid drop. I was there being examined by a tech for a hour. Doctor comes in for 3 or 4 mins. They were to get with my insurance and call me back. They never called back. I called them a month later. They never called back. There office is the worst. I had tried to use them in daphne couple years before this. I call 30 mins before going and confirmed appointment and get there doctor wasn't there. Avoid ar all cost

After going to this doctors group for years, they notify me once I got to the registration desk that they are no longer in network for my insurance. They were last year, but they didn't even send me a courtesy letter. They have great doctors.

I love the providers, but in the only two times I have been to an appointment, I haven't gotten in and out of the office in less than three hours with 90% of the time of the time spent in various waiting rooms.