UAB Callahan Eye - Cahaba River

We needed a quick eye appointment to get my son's vision checked out for his school physical. The receptionist was able to get us in with Dr. Marcela Frazier. She was very thorough with his exam and with explaining everything to us. She was super sweet and very attentive! The staff was great as well. We will absolutely be coming back to see her.

I have always had an excellent experience at this office. Dr. Tyler Hall (unfortunately no longer with the office) was very knowledgeable and personable. His team was always very responsive and did their best to make appointments work with my schedule. I see other reviews made mention of long wait times, but I did not experience anything abnormally long as it relates to this, especially given that this is a specialist facility. Perhaps this is an issue that they have worked to resolve. I wouldn't hesitate to refer others to this office!

The care is adequate but the scheduling is horrendous. We've currently been here 4 hours for our appointment. They show utter contempt for other people's time.

Called this office yesterday to find out what time I could pick up my glasses. I was told they are open 8-4:30. I have an 8-5 job so I showed up right at 8am tomorrow pick up my glasses so I could get to work. Then I was told the eyeglasses tech doesn't arrive until 8:30 so I can't get my glasses. So now I'm waiting and will be almost an hour late to work. Very frustrated at not being able to get very simple information even when calling ahead to check.

I brought my 9 month old here for an eye exam, and the other (older) reviews made me nervous, but my experience was great and I thought it would might be helpful to other parents to share. We didn't spend more than 5 minutes waiting to be called into an exam room, and once there, the exam began immediately. I was in, out, and back to work earlier than I thought I would be based on the older reviews. I noticed most of them were posted at the start of the pandemic, so I don't know if this clinic was struggling for those reasons like other clinics were at that time, but it really seems like a great place to take your kids for an eye exam. The staff was great with my baby, and she seemed to genuinely enjoy the attention she was getting. Dr. Patel was wonderful, as was her assistant, Valerie. We'll definitely be coming back whenever we need another routine eye exam in the future.

So thankful that Dr. Thompson was able to see me very last minute on a weekend when my own eye doctor (from a different organization) wasn't available and I needed to have a subjunctive hemorrhage checked out. Kind and gentle service!

Here we go my daughter and I arrived 10 minutes early prior to our appointment time. She had her eyes dilated and were sent to the lobby to wait for at least 45 min needles to say her eyes are becoming back to normal ..they called us back to wait more time we are currently watching Frozen I should have known we would be back here waiting additional time the movie is in the middle and still no one has arrived...this is ridiculous of the wait time our appointment was scheduled at 2:20 and we arrived here 10 min early..we left at 5. I guess the best part was the staff was friendly.

I have been a Callahan Eye patient for about 15 years, and started visiting the Cahaba location about four or five years ago. I had mixed experiences at first. My first appt. lasted over four hours. It seemed they forgot I was even waiting in the room after having my eyes dilated. But the last few years have been great. Recently, my doctor left the practice, and I was assigned to a new doctor. I was asked the day before my original appt if I could change times. When I wasn't able to change to the times requested, I was rescheduled for another day. They asked if I could do an appt at the downtown location, and I said I could not. (I work from home near the Cahaba location and take care of my mother who has Alzheimer's, so the convenience of the Cahaba location is critical for me.) They gave me my new appt time, which was for today. I was surprised to learn today that I was scheduled for downtown. The situation was made worse when I was told that since I am a "new" patient to this doctor, there are no available appts for me with any doctor at the Cahaba location at all. Not just any time soon; no appts at all. I told them that unfortunately it seems like I will need to find a new provider somewhere else. When I asked if there was a way to provide feedback on this experience, I was told there was a number to a complaint line that I could text. I declined that offer. The only reason I am giving this place two stars instead of one is because of the past care I received from the medical assistants and the receptionist today who tried her best to help me. It's been made clear to me today that retaining and serving patients is no longer a priority for Callahan Eye, and especially not for this location.