Family Eyecare of Glendale

I am very disappointed with Family Eyecare of Glendale. Ever since Dr Kaplan retired 3 years ago, this company has gone down hill. We use to get annual reminders about check ups, Dr Kaplan and his team were great to work with and they handled insurance claims with proficiency. I had an appointment in October 2024 and after that, I have never heard from them or received a reminder since then. I called less than a week ago and made an appointment for 6 days later, as they had openings, and the associate confirmed my appointment and asked if there was anyone else in the family needed an appointment. I said no and marked the date and time on my calendar. I went to the appointment today and they said that I don't have an appointment scheduled for today and said I had an appointment last month. Not sure where that information came from, I just called to schedule this appointment last week. The check in clerk just looked and me, and I said I would go somewhere else. She walked into another room, but I was irritated and just left. Again, ever since Dr Kaplan retired, Family Eyecare of Glendale is not the same. Customer relations is not the same. Just sharing an experience to let others know about Family Eyecare of Glendale.

I had my first visit at this dentist office and had a great experience. Everyone was incredibly friendly and professional from start to finish. The front desk staff made me feel welcome right away, and the doctor truly went above and beyond by taking the time to give me extra recommendations and explain everything clearly. You can tell they genuinely care about their patients. I definitely recommend this office and will be coming back. Keep up the great work!

had an outstanding experience at this optometrist office! From the moment I walked in, the staff was welcoming, upbeat, and incredibly helpful. Vianei helped me out and was very kind and patient with me while filling out paperwork and figuring out my insurance. My exam was thorough and never felt rushed. The optometrist took the time to explain each part of the process, answered all my questions with patience, and made sure I understood my prescription options. I really appreciated the personalized attention and genuine care.

I recently became a new patient with Family Eye Care and was so impressed by their professionalism and the kind staff. Dr. Blank was wonderful and very thorough, as he explained to me in detail about my eyes condition. Needless to say, I have found my new eye doctor!

I couldn't be happier with my visit to this optometrist office! The entire team is friendly, professional, and clearly passionate about what they do. I was greeted right away and barely had to wait before being taken in for my exam. The optometrist was fantastic--thorough, knowledgeable, and very easy to talk to. They explained everything in simple terms and made sure I felt comfortable throughout the exam. It's obvious they truly care about their patients' eye health.

Everyone at Family Eyecare of Glendale was extremely kind and helpful. I went in just for a regular eye exam but with the selection of frames they had i just had to leave with a new pair of glasses! Special shoutout to Vianei. She was extremely nice to me and helpful when i described to her the types of lenses i was looking for. She is a very great listener and made me feel very comfortable and welcomed. I highly recommend this location to everyone.

Brought my grandma and everyone was so attentive and accommodating with her! English isn't her first language so it was nice when Monica was able to jump in and explain everything from the eye exam to getting new glasses in Spanish. Liz was great, making sure we were taken care of and personally called her insurance to see what coverage my grandma had when their systems were down! 10 out of 10 would recommend

The front desk staff were professional, knowledgeable and courteous. The tech that assisted me was excellent, efficient and personable. Dr. Blank was thorough and explained my results to my understanding. This was my first time here and I will definitely return and recommend them to my friends and family.