Arizona Eye Specialists

I'm so grateful that I was referred to Dr.Gill with Arizona Eye Specialist. I was called back by Christina, Dr.Gills tech, and she was so compassionate as I was full of anxiety and concerns and she put my mind at ease. Thank you Christine. Dr.Gill was great! She took time to thoroughly answer any questions with such care and concern and provided probably the best information possible about my eye condition. She truly is amazing. Dr. Gill will be my forever eye doctor! I highly recommend Dr. Gill and her office of very nice staff.

I am sure that Dr. Gill is a good doctor but the centralized and auto text system in place with AZ Eye Specialist is another level of Hell. I am sure they are a victim of their own success. I left a message for the on-call Specialist regarding new symptoms that went unanswered. Hold times for scheduling are 10 minutes or more. Vague texts were received through their auto text system. Disappointing because I liked Dr. Gill but we all deserve better customer service with something as important as our vision.

Went in for an issue with my eye , OMG their front desk and the tech who did the pre visit was amazing, unfortunately I didn't get her name, their bed side manners were up and beyond than any other doctors office. Dr Gill answered all my questions and addressed my concerns. I highly recommend this office.

I HAVE CALLED SEVERAL TIMES TO SCHEDULE AN APPOINTMENT AS A PATIENT, AND DOCTOR OFFICE CAN NEVER GET A HOLD OF ANYONE. I BEEN OVER 25 MINUTES ON CALL HOLDING FOR SOMEONE TO ANSWER AND NO ONE ANSWERS.

I was quoted one price by Dr. Hwang one two separate visits to have a laser procedure done on my right eye. He told me with my insurance it would be $250 out of pocket. So, I decided to do it. Yet, when all the billing was done, there was an additional $200 facilities fee. I contacted his office and told them I would not have had it done for $450 out of pocket and Dr. Hwang had twice told me it was a total of $250. They asked the doctor and he had no recall of the conversations. Nice! So, I paid the $450 and my husband and I are now taking our care elsewhere. The extra $200 the doctor didn't honor has now cost them two patients and all the bad reviews we post on FB and egroup in our large active adult community of 6500 homes. Truthfulness matters! And, here's the thing. The procedure he performed did nothing to improve my eye!

Dr Gill is fantastic, whoever just answered the phone just now, rushed me, and told me "no I'm not going to ask your doctor, maybe you're confused" needs to be retrained because i did exactly what the doctor asked and the office tried to gaslight me "maybe that's not what she meant or said". Excuse me? I will be filling a complaint with the overall corporate because it is unacceptable to be so unprofessional. Also they did not listen to what i was saying at all because they said the exact opposite of what i said. I could do their jobs better because i have experience being an office manager. Unprofessional. I'm updating my review to give five stars, instead of 3, SPECIALLY bc Dr. Gill is great and i have not experienced the woman who was short with me since, I'm hoping they retrained her. This office has improved and i drive over an hour just to see Dr. Gill because she actually *listens* to me which I'm aware is a novel concept in the medical world. Thank you for believing me and also helping me get the help i need.

That front desk woman with the dark curly hair in a bun a blue eyes was super rude and sent me out just because my referral from my primary didn't have some date on it as she said they could t see me and had to reschedule (could had been a lie). She was rude as soon as I got in there to check in. Very unprofessional and loud saying mean and rude things in from of all the patients waiting. Very embarrassing. After I took the day off work to make it to this appointment. Never going back there again. Keep your personal problems at home lady. I didn't deserve to be treated like that.

Dr Floyd is excellent and diagnosed my retina detachment with the most advanced techniques available. Her staff is very professional and attentive. I highly recommend Dr Floyd and Arizona Eye Specialists for any condition associated with your vision.