Eyeglass World

The manager here is extremely rude, I had a way better experience with the eyeglass world in tempe (per my old reviews) I had issues with my glasses last year and she kept saying "your prescription is only a few numbers different i dont understand how you're having that much issues" ...because I was seeing so blury out of them. Long story short, left one pair to get fixed, took the other as a loss... life happens ,so much things going on, was unable to return till now, went in person, was told id get a call Monday. Well it's the end of Tuesday and nothing. Not even worth arguing or getting flustered over. Overall wouldnt recommend this place. Happy to say my first experience with her was my last, will be returning to the tempe location, whenever I had issues there, I was never met with combative attitude, after all... IT IS YOUR GLASSES, YOU KNOW IF YOU CAN OR CAN NOT SEE GOOD. Shes a manager and didnt make notes of me coming in, did not make notes of me leaving my glasses to be fixed, apparently there was nothing documented, which was why I was having an issue in person on Sunday. Well online it states unclaimed glasses are held for a year, while it has been some months, it hasn't been a year, so it is a hard expensive lost. Proper protocol on her end would have prevented this. Her staff mentioned to me they take notes of clients to keep a trail for these type of situations. Pretty interesting a person in her position would not.

Excellent experience - The expertise and knowledge Maggie and the team offered was fabulous. I love my new designer glasses, Versace, and how well they fit as I adjust to progressives. Thank you Eyeglass World.

I had a great experience, everyone there was very helpful, everything was quick and easy. A special Thank You to Lucy. She was amazing! I had trouble with my insurance and she was able ton help me through the entire process. They provide excellent customer service and I would highly recommend!

I went in and was seen as quickly as possible for their staff who were all so helpful and answered my endless stream of questions as I learn more and more about my eye health. When I got to the point of picking out frames and all of that but I was struggling to decide on a pair. Thankfully I got paired with Lucy who gave me such great insight. She was so kind and helpful with picking out my frames, giving me the different options and potential upgrades and educated me on what different things were. She even took the time to figure out the best deal for me and I'm such we can appreciate saving money nowadays. Lucy is most definitely my all time favorite representative that I've ever had and I hope I get her every time I go back!

I had a great experience this morning with the staff. From check in to check out, was great. All of staff were kind and helpful.The doctor was extremely thorough on explaining everything to me. Dr. Moen was my doctor and Raquel was the associate who helped me with my eye glass fitting and payment. I highly recommend this location to everyone. Thank you!

I worked with Lisa and she was amazing. she explained all the details i needed to purchase the perfect eyeglass for me. And getting my eyes checked by the optometrist was a great experience. Definitely recommend this place for the staff and prices.

I have the clearest proscription that I have ever had in my life. Dr. Steck is the best and most professional optometrist I have ever had. Their staff is very patient and courteous. Alex and Mikey have awesome customer service skills and they're knowledgeable. If you're on a budget they are more than happy to assist you with affordable options. I absolutely love this place.

Super impressed. I usually go to smaller mom and pop shops, but I came here to get my glasses because I knew they'd have a variety (I have a big head). My first time in, they helped me find some frames. I got my glasses but realized a few days later they had an imperfection in the lens. I took them back in a few days later expecting to have to prove that there was an issue. Luckily, I met Jennifer. She saw the imperfection right away and offered to let me keep wearing the glasses while the new lenses are being made and then I can bring them back in and have them swapped out in an hour. Not only did she give me no hassles, she was so funny!! She has a great sense of humor and I found myself laughing leaving the store when I thought I might be crying. Jennifer was a true gem and I'm impressed by the customer service here. They made my day. I'll be back (for my glasses and for my next eye exam).