LensCrafters Optique

***UPDATE*** After LensCrafters reached out, my husband went to the store front and they took very good care of him and apologized for the inconvenience profusely. Customer service really stepped up here and we are extremely grateful that he will now have the glasses he wants. Do to the CS, we will definitely be using LensCrafters in the future!! My husband and I went in to order Rayban Metas. We both specifically told the guy that we wanted Gen 2 Headliners and Gen 2 Wayfarers. Used our eye insurance, paid with FSA. Got mine in about a week, just as I ordered them. Got my husbands a week later, and they are Gen 1s. I'm assuming there is absolutely nothing we can do about it. I looked at our receipt and the Gen1 model number is on there, but I had no idea that that model number was for Gen 1s. Totally pissed off, paid $380 for a lesser model.... Haven't told him yet cuz I don't want him to be pissed off too. I'm very disappointed because I've used the LensCrafters website many times to order glasses. I thought going into the store to order in person would be a nice change of pace. I honestly don't think I'd use LensCrafters again, which really bums me out...

Michelle at LensCrafters was absolutely amazing! She helped me immensely while picking out new frames for my boyfriend and made the entire experience so easy and enjoyable. She is extremely knowledgeable, soft-spoken, and very friendly. Her customer service went above and beyond, she truly took her time, answered all my questions, and made sure everything was perfect. Michelle completely made my day, and I can't thank her enough for such a wonderful experience. Highly recommend asking for her!

I went in thinking I'd just "look around," and Michele absolutely came through. She was super patient, and made the whole process feel easy instead of overwhelming. On top of that, she pointed out deals I didn't even know about. I walked out with glasses I love and feeling like I got the best value possible. If you're putting off getting new glasses, go see Michele -- she'll take good care of you!

I absolutely love this LensCrafters! Dr. Trinh and Dr.Tang are exceptional at putting you in the best options for all of your eye issues. It's as though I have my young eyes again everytime I leave having seen them. They're friendly, kind, and extremely knowledgeable on their specialties. Every single one of their recommendations for my contacts and frame lenses have been spot on. I feel like my eyes have actually stopped getting worse, bc they put me in such corrective lenses and contacts that the strain on my eyes are no longer there. Not only are they wonderful but so are their staff, particularly Diana. She is attentive, kind, and THE BEST at sizing and fitting ANY glasses to your face. It's like magic what Diana can do to make your glasses a perfect fit for your face. In addition, Diana is keen on making sure you're able to take advantage of all of your benefits with your insurance. I have never felt so confident and assured when it comes to all of my needs for my eyes than when I visit Dr. Trinh's location while Diana is there. To have perfection both in my Optometrists and then the staff... it's incredible. My family and I have been coming here continually to see Dr. Trinh and Dr. Tang and Diana for years and we will continue to do so. I fully recommend everyone to visit this LensCrafters if you want the best for your eyes and service.

I absolutely love this optical store! Diana is simply amazing--her expertise and the way she takes care of customers is outstanding. I've visited this place many times, and every single time I go, I always look for Diana. She makes my experience so smooth, especially since I have a two-year-old and things can get hectic. Whenever I need my glasses fixed, Diana always steps in and helps right away, making everything easier. I highly recommend this place to anyone looking to buy glasses - the customer service here is truly excellent!

I purchased glasses several years ago and had an issue with the screw that had broken inside the bracket. I brought them in for a repair and "they didn't want the liability" of attempting to fix them. They were happy to take the hundreds of dollars when I purchased them but not to help out when I needed a few minutes of help. Beautiful newer store (moved across the street) but arrogant staff with no respect for a repeat customer. The store in Scottsdale had assisted me when I had an issue once, but this store doesn't want to help. Gone are the days of kindness and neighborly assistance. I asked a friend and "fixed them myself" by removing the screw, adding some wire and electrical tape.

My experience with Michele was amazing! She saw us walk-in with my daughter and asked if she had just gotten her eyes dialed and continued to go get her dark glasses because she could tell the light hurt my daughter's eye. She was very helpful and friendly which helped my daughter feel welcome. I definitely recommend LensCrafters and ask for Michele.

Went in for a new glasses eye exam. Check in was easy and Hayley who did my check in couldn't have been better. Dr. Trang who did my exam was thorough and professional, she explained everything in easy to understand terms. Diane the optician was terrific. She was personable and efficient. I highly recommend this office for your eye care needs.