Warby Parker Biltmore Fashion Park

Went into Warby Parker today to take advantage of their scratch replacement policy within six months, and the experience was great. The manager took excellent care of me from start to finish--friendly, professional, and genuinely helpful. They made the process easy and stress-free, which isn't always the case with eyewear. Big thanks to the team for standing behind their product and delivering solid service.

I had such a great first experience here! The staff was incredibly kind and welcoming from the moment I walked in. Leslee was especially amazing. She took her time helping me pick out frames, answered all of my questions, and made sure I felt confident in my choice. Buying glasses can feel overwhelming, but she made the whole process easy and enjoyable. I'll definitely be coming back!

I have been a Warby Parker customer for years! Every time I get a prescription there is no question that I am going there for my glasses. Online is just as great as in-person. I love the different colors and options. I get so many compliments on my glasses and I am eager to everyone there. I am a Warby Customer for life.

I just want to say the staff here are extremely welcoming and nice. Dauryn and Georgina were especially very accommodating. I chose some glasses that i eventually ended up changing my mind on I will say I was a bit nervous to make such a hassle but it was such a smooth and easy fix. The patience they had to make sure I got the right glasses was refreshing. There was another person there, not sure if he was the manager but he was lovely as well. Really refreshing interaction across the board! I definitely recommend going to this location! :)

Awesome experience! My wife and I both came in for exams which were given efficiently and thoroughly. We were told all the options available to us without any pushy sales tactics and Miles specifically helped me pick out a great pair of glasses when I was struggling to decide. Thanks Miles, and Warby Parker!

I have loved Warby Parker pretty much since they started. I bought one of my first pair of glasses through mail try-on, and love the whole experience. I have been with them ever since. I have a favorite pair that I've purchased MANY times (too bad they don't have tracking devices to help me find them lol), but they have such good quality at a good price, it allows me to try new styles I would otherwise overlook. You can tell you're holding a pair of WPs. And I love that I can just head to the store, and get an eye vision test (appointments recommended), and have my glasses sent out for processing in less than half an hour. And I love that they have donated over 20 million glasses to those in need. Even if they don't strike you as your style, I bet you'll fall in love with AT LEAST one pair!

Honestly, I always thought WB would be out of my budget. Turns out I was way wrong. Not only was it as affordable as buying online through a discount store, the variety was amazing. The service in the store was also top notch. The worker brought me options based on what I said I wanted and there was absolutely zero pressure to buy or upgrade. I was in and out quickly without breaking the bank.

I had a great experience at Warby Parker...I was greeted with a smile and a very friendly woman helped me pick out frames from a large selection. We went back and forth a bit, but settled on a nice frame within just a few minutes. She helped me place the order and I was on my way in no time ! I would recommend Warby Parker for their selection and service...thumbs up !!