Tucson Family Vision Care - Inside Costco - NW Tucson (Marana)

This was the first visit to this clinic for both my daughter and I. And both of us were very happy! My daughter has autism and the staff and the doctor were very supportive and patient with her. For me I have been going to the eye doctor for more than 30 years. And I love this clinic! The staff were very friendly and knowledgeable. And the doctor helped me with deciding which options were best for my eyes. No matter how many times I needed to go back and forth with, one or two, three or four. She really talked me through it

Great experience all around - easy to make appointment, short wait after intake paperwork was completed. Dr. Nguyen explained everything thoroughly and patiently answered all of my questions.

I had an exam for new tri-focal lenses. Dr. Treiber was amazing. She was efficient, helpful and very professional. She's the best. Ask for her and you will certainly be more than satisfied.

Best eye care, friendly staff, fast service, clean environment, and the best ophthalmologist by far, she corrected my vision to the best possible. I CAN SEE!.

Fast, professional, knowledgeable and courteous. I've been happy patient of Dr. Wu for more than 10 years.

Super professional and competent, from staff to the techs to the physician who performed my exam. Great experience and great value.

If I could give this place negative stars, I would. I had an awful experience at the eye doctor's office inside Costco. I went there once and will never go back. I made the mistake of choosing this place for the sake of convenience -- but trust me, it's not worth it. I had an appointment, followed the signs, and let them know I had arrived. Immediately, I was met with a cold, aggressive attitude. I picked up a clipboard to begin filling out paperwork, and a woman snapped at me, saying, "I'll give you a clipboard -- go sit outside the door." So I did. Two seconds later, she handed me the clipboard anyway. The whole interaction was unnecessarily rude. When I brought my paperwork back inside the office -- which, by the way, is the size of a walk-in closet, cramped with about five people stacked in awkwardly -- the same woman asked, "What's your copay?" I said I wasn't sure. She replied, "Well, you were told when you made your appointment." I told her that if I was told, I didn't remember -- and the woman who had booked my appointment was standing right there, so I asked her directly. She looked it up and said, "You don't have a copay -- that's why you weren't told." They were so frustrated about me not knowing my co-pay -- the attitude and the way they basically scolded me over something so small. No greeting, no warmth, no professionalism. Just rudeness from the very start. You are a number, not a person. Then, I was asked to sit down for at this white eye machine. I had never been to this office before, and the machine wasn't familar looking to me, or something my previous eye doctor used. I was told to look at a green dot -- no explanation of what would happen. Suddenly, a puff of air was shot into my eye. Startled, I said, "It would've been nice to get a heads-up before something shot air into my eye." The woman shrugged and replied, "Some people like to know, some people don't. I can't please everyone." No apology. Just another dismissive, rude response. She could of easily been like, sorry about that, but nothing. And when I say nothing, I mean, there are literally 5 people within 4 ft of each other, all of them watched as this women talked to me like garbage, and said NOTHING! I said again that I would've appreciated a warning, and she told me it's standard practice and "they don't have to tell anyone anything because every eye place does this." Not only is that not true (my former eye doctor always explained things), it's a terrible way to treat patients. At this point, I already regretted coming here. The entire environment felt cold and toxic. You can tell the staff don't enjoy being there -- and it spills into how they treat each other and the patients. When I finally saw the doctor, I shared that my experience up front wasn't great. Her response? "That's not my problem. We can't please everyone." Unbelievable. It honestly felt like the entire staff was reading from the same "we don't care" script. I can't believe Costco allows this business to operate in their store. It reflects so poorly on their brand. Later that day, I went to a women's business owners luncheon and shared what happened -- and two other women said they'd also had terrible experiences at the same office, one of them even left in tears. What kind of place treats its patients like this? My advice: use your insurance somewhere else. Go to a clinic that values its patients, that treats people with kindness, and that actually cares about your comfort and experience. You can always take your prescription to Costco and buy your glasses -- you do not have to use the eye doctors inside. Save yourself the frustration. Go somewhere that makes you feel like a person, not a problem.

The optical team at Tucson Family Vision Care were professional, friendly and very thorough. This was my first eye exam inside a Costco, and despite how busy they were, I didn't wait longer than 5 minutes. The doctor and her staff answered all my questions and I did not feel rushed at all. The opticians took their time to understand what I was looking for in a pair of glasses, and offered their expertise. The frame styles are endless, but with the help and guidance I received we found something that worked in a short period of time. I will continue to use Tucson Family Vision Care, and recommend my friends and family do the same.