Tucson Optometry Clinic - East

I had an excellent experience at Tucson Optometry Clinic. The entire team was extremely professional, caring, and thorough. They took as much time as needed to carefully check my eye pressure, evaluate my eye health, and make sure my glasses prescription was exactly right. I never felt rushed and truly felt listened to and well cared for. Highly recommend this clinic to anyone looking for attentive and high-quality eye care.

I used to love this clinic. I've been going to them for years. But in the last year I have been unable to get appts in a timely manner. I had issues with my eyes in February and my ophthalmologist wanted me to see my optometrist ASAP. I couldn't get in for over a month. I went somewhere else and they refracted me wrong. Now I just called to get an appt for four weeks out from cataract surgery. They said they wouldn't schedule until the ophthalmologist released me. I shouldn't have to fight to get an appt. Not sure what happened in the last year with the clinic, but care for your clients has gone away. People used to be over there. I love the docs, but not the staff. **Edit. I called and left two messages after the doctor released me. No one called back. I had to get glasses and went somewhere else who tried twice and couldn't get the prescription right. I called today (9 weeks post op) and was told they would no longer see me. No one would take my call to tell me why or for me to plead my case for whatever reason they would no longer see me. Could it have been my review?

They've always treated me and my family courteously and sweetly. Staff has always been happy, and the atmosphere is casual yet professional. They have all the testing equipment, take insurance, and glasses are done quick. If you're picky about glasses they don't have a very big selection, but they always give you your prescription and paperwork in case you want to go somewhere else.

The staff is very responsive when you call for any need at all. They attend to your question very quickly and bring back the best information. When I was unexpectedly out of town and ran out of my prescription, the new prescription was sent in a couple hours. The office and medical staff are gentle, kind and informative. They make every effort to assure you understand and are as comfortable as possible Everyone on staff is efficient and friendly- with patients and each other As I move out of state, staff has been excellent at helping me transfer paperwork I've never had better care at any doctor's office. Not ever- they are the best!

I was very impressed with this business! Starting with Amber, Dr. Jake's assistant. She was outstanding with my initial exam. Dr. Jake is very knowledgeable and I have 100 percent confidence in him. He's very detail oriented and thorough. And I was extremely pleased with Rachel who helped me with my glasses. She was excellent with explaining the difference between lens types I have never had an optician explain any of this before and I was so appreciative. They have an excellent selection of frames. I strongly recommend Tucson Optometry. They get a A Plus from me

My husband and I went in today for him to get an exam and for us to look at glasses. The assistant and doctor were absolutely great! The front desk woman... not so much. She immediately told us how expensive the glasses we chose were (never even attempted to explain why or the benefit) so we said ok, and put them back, and then when we attempted to purchase the second pair she told my husband they looked too small for him. So awkward.... so paid for the exam and left. Went to another business 5 minutes away and paid the same tucson optometry was asking, because this was never about price, the second place explained the benefit of those glasses and why the quality warranted that price and we completely understood and purchased. Should probably have someone up front who is interested in delivering a positive client experience and selling if they are going to be in charge of client interactions and selling.....

In line with other recent reviews. I've come here for several years and ordered two pairs of glasses from them. After this recent experience I too will not be back. I too WAS told they were in network and they were giving me everything I was eligible for. This was not true and when I tried to advise of this misinformation that was given to me I was argued with and made to feel incredibly uncomfortable. Initially I was willing to over look the information but then after getting treated the way I was and seeing the other reviews I believe it's important to note this must be their new standard. Note they ARE a provider for my issuance but I purchased and pay for the plus plan that offers more for frames and no copay for exams and other items. They are NOT a plus provider and I think that's very very important information to share with their patients. I spent hundreds of dollars out of pocket for my glasses. I could have saved $75 to $100 if not even more had I used a plus provider. Now I have these glasses that I was so shaken up by the experience of picking them up that they aren't even aligned correctly and no way will I go back there to ask them to correct the issue. Very very unhappy. Also I will note that I too had my exam and prescription done by a tech not a Dr. And she kept making me feel as though I needed to apologize during the exam as things weren't getting as clear as she wanted them too. She also continued to dismiss any symptoms I tried to explain as dry eye. When I finally just wanted it to end I did let her know that as insignificant SHE thought the changes being made were in my prescription they were VERY significant in my vision and that she may want to be mindful from discouraging people to express themselves.

I am pleased beyond measure with my new lenses that I got at Tucson optometry clinic! Rachel is phenomenal. She listened to all of my vision issues and addressed every single one of them. She worked with my insurance and even reached out to the manufacturer by phone to clarify what I needed. Tucson Optometry Clinic far exceeded my expectations. I couldn't be happier and highly recommend Tucson Optometry Clinic for your vision needs.