V Vision

From beginning to end, it was a wonderful experience. Front desk staff is personable welcoming and ready to answer questions. Back office staff and doctor are great. We chatted quite a bit, the doctor made sure we understood all that was going on. Never thought I'd go to Walmart for vision care but I'll be a loyal patient now.

Dr. Maris was professional, attentive, and highly knowledgeable. She did not default to a common diagnosis and instead performed a thorough evaluation to identify the true cause of my eye issue. Excellent care. Excellent customer service.

Terrible customer service. Zero customer service would fit as well. I scheduled a few weeks ago, they sent me a confirmation yesterday, which I responded to immediately and confirmed. Arrived on time to hear that they would not take my health insurance because they did not have time to enter it. Didn't ask what health insurance I would be using or make any effort to do anything.The lady had 1 comment to help resolve (or not resolve) the situation: "The person you spoke with when making the appointment should have told you that we need your insurance at least 24 hours ahead of time". This was robotically repeated several times with a vacant stare. No explanation whatsoever. She only asked if I wanted to self pay. Well no, I have insurance for that. If it can't be done, that's ok, things happen. The manner of the non-response was completely disrespectful. Totally caught off guard. I personally didn't know I needed to be on guard going to an eye exam. Hope you have a good day. Side note, I have written maybe 3 reviews in my life.

The starts are for the doctor. He was very nice! But customer service was awful. The lady that checked me out was very rude and the whole process felt a little disorganized and overwhelming.

Dr Gram is the best who took time to check your eyes out thoroughly and answer all your questions

Dr. Maris spent a great amount of time with me. She listened to my concerns and issues, then worked hard to solve the puzzle. She did my exam old school. My vision prescription has not been for correct for sometime. At the end of the exam she asked her staff to follow up with me in 2-3 weeks. I am glad I made the switch to her office and highly recommend her especially if you are struggling with your Eyecare.

The doctor was fine, but everything else was awful! I was seen by the doctor on 3/18 and did not receive my contacts until today, 5/21. They had to order trial contacts for me, and something happened where the trials did not come in until 5/10. They did give me a pair of contacts to wear until the trials came in, however, that pair is well over a month old now and has been giving me trouble for the last week or so. Pricing is also ridiculous! A contact lens exam wasn't covered by my insurance, so I paid full price of almost $120. I did have $200 through my insurance to spend on contacts, however, they charge way too much for those through the office and I ended up paying $50 more per box or $100 more than the price that is advertised on walmart.com and other competitor websites. I will never use them again and plan to go back to a family practice next time. If you have VSP, it is definitely not worth it to come here.

Dr Maris is always friendly and professional and provides a great service. Receptionist Tiffany not so much - she's extremely rude and unhelpful to customers and could really do with attending a customer service course. Valaria, another receptionist, is extremely helpful and will go above and beyond to assist you when Tiffany fails to help.