Rose Eye Clinic

After 10+ years of coming here, I will not be returning.. Hopefully it reaches the new eye Doctor, Dr. Bailey. He should know of his employees attitudes because they are driving loyal customers away. Dr. rose would be ashamed. I loved this place so much so that I drive 2 hours to still come here specifically. However, I'm appalled by the very rude service from today, by not just one lady, but two. I was told I could come in whenever to get my glasses and get them fitted, just not during 12-1. And then they got upset with me that I came in at 10:30. I left. When I called to tell of my displeasure with the way I was spoke to, the office lady then started getting rude with me and having an attitude as well. I do have the full thing on video, thankfully, so anyone can see that I was very professional about it, like they should have been. If they got a new office lady and a new optician or tech (whichever she is) then I'd consider coming back. The other lady I spoke to was nice about the whole thing, although she tried make excuses for their behavior by saying there was a miscommunication. And if that's so there is absolutely a nice way to approach that. I was told I could come in at any time but they just wanted to put me on the schedule for that morning so they know to expect me at some point that day. So she told me she'd put me down for 9:30 but I could be however late, it didn't really matter. Don't tell me that, if when I come in I'm met with a hostile environment by another worker. Not just that but first they tried to just hand me my glasses at the door and send me on my way. When they knew I was gonna come in for a quick fitting. On a side note I was suppose to be called when my glasses arrived and I had to call up there to find out they came in. I didn't even care about that so much, just the rudeness of the employees. I mean the one who does fittings has always been unpleasant and never friendly but she's never been straight up rude and mean to me until today. And that doesn't deserve second chances. I'm so upset that I just lost my favorite eye clinic. But that behavior is unacceptable and very unprofessional.

I'm a customer since last year. I definitely see why the reviews are low. I hate to make them since I don't have time. Their customer service and unorganized office makes it difficult to want to be a customer. I definitely will not drive an hour away to have a longer wait and poor service. The gal who assists with eyewear needs to trained to be friendlier and listen. I specifically asked for my eyewear to be mailed every time as I don't live in town. So do they listen or make notes? No. Do they return calls in a timely manner or respond to messages, absolutely not! I left message at front desk and instead of transferring me to the gal to say she needs payment to mail them. They called the next day and mention that's it's going to be $9 to ship glasses. I know it's less but never who. At this point, I'm happy to pay and be done with this place. Coco (dog) and the receptionist are nice but I really hate how the staff run the place. They are small enough to be able to give great customer care yet can't or don't.

Dr.Rose and staff are the best ! I've been going to them several years now and every appointment was a great experience. Helpful and professional !

They were all absolutely amazing!! I went there not knowing what to expect and they exceeded anything I could have imagined!! They genuinely cared and were all so sweet and easy to talk to. I truly appreciate all they did for me today! Going to the eye doctor for me is always so nerve racking picking a frame for my face but they made it easy which was super nice! They had a great selection of frames to choose from also which made it even easier. I love my new frames AND having a backup pair made me cry when I got to the car. Thank you!!

Dr Rose and her staff was very pleasant to my son who is autistic. They were patient and took their time. Dr Rose is soft spoken and made my son feel safe in a safe space and her staff went out of their way to also make him feel safe. And for the dog Coco we'll my son fell in love so she did her job!

What a horribly ran clinic. I was so happy to get my 85 year old father in law an appointment that wasn't months out. When making the appt the lady was quite helpful and I gave her his insurance information and pertinent information over the phone. I was unable to take him to the appt so my husband took him today. They showed up on time. They were handed a bunch of paperwork to fill out- much of what I had already done over the phone. Then they told him he was responsible for an uncovered service. My husband was not prepared for that so he called me to ask about it. They had me on speaker phone and I was explained that they failed to confirm his benefits before he arrived and ultimately I agreed to have them bill us. Then, because now they had wasted so much time they said he was late and on top of that, the Dr no longer wanted to see him because he called me and "questioned" her practice. My husband was extremely upset, my 85 year old father in law was not seen, and this was after 30 min of time wasted just driving there, rescheduling his home health to accommodate and then wasting another half hour there while they confirmed benefits even though that should have been done at the time of scheduling. Any business should be forthcoming about monies owed. It is sad that a clinic would treat a senior citizen like this and his family for that matter. Go elsewhere. There had to be a reason this was the only clinic that could get him in within a couple months. Now it all makes sense.

The cost gor a New Patient Comprehensives eye exam is 140$ they also charged 35$ for a refraction and 90$ for a contact lens fitting totaling 265.00. My insurance was billed 160$ and I was left with the rest out of pocket. I have never in 20 years paid this much after my insurance is billed. I called around and the majority of places charge 160.00$ total for this exact same exam and fitting. Just something to be aware of. Samantha was also condescending and even laughed when I was trying to explain that I've never had to pay this much out of pocket before. Dr. Rose was lovely but if you are looking for fairer pricing shop around like I should have.

Best eye clinic I've ever been too! They did a more detailed exam than any I've ever had. And Debbie helped me pick the perfect glasses. Fun, kind people who know their stuff and take the time needed and more sol