⭐Customer Reviews
4.6
★★★★☆
402 reviews on Google
Absolutely thrilled with my experience at LensCrafters! A huge shoutout to SERENA for their incredible help today. They were so patient, knowledgeable, and really took the time to help me find the perfect frames and get the right prescription. They made the whole process easy and fun, and I couldn't be happier with my new glasses! Highly recommend them!"
My glasses were delayed for over a month and I received inconsistent updates during that time, which was frustrating and required multiple follow-ups on my end. Customer service communication initially needed improvement. After escalation, the team discovered the shipment had been lost. They took responsibility, provided an additional discount, and explained they will use this situation to improve staff training and order investigation processes. I appreciate the transparency and corrective action. Mistakes happen, but clear communication and follow-through make the difference.
Excellent, I went into store, looked at frames, the Manager came up to offer help, she explaned the best options for my needs, I agreed, picked a frame and sat down to write it up. She had a good skill set to easily do the details make the order and explain the costs and discounts. Thanks to her humor and the $50 perk above the store marked sale, we had an amont to charge my card and a time to wait to come back to get the new glasses. I say she was a pro, 5 stars, and I left the store without any wasted time or money. What I got was not cheap, but what I got was top of the line vision product and that is what I went in to get.
To my knowledge, I got the best price for the best product, from the best place, she helped achieve that. My vision is challenged enough, the best is my need.
Outstanding Service at LensCrafters - Thank You, Donna!
I had an amazing experience at LensCrafters thanks to Donna! From the moment I walked in, she greeted me warmly and made me feel completely at ease. Her professionalism, patience, and genuine care for my needs stood out immediately.
Donna went above and beyond to help me find the perfect pair of glasses. She answered all my questions, explained my options clearly, and offered honest advice without any pressure. Her knowledge and attention to detail were top-notch, and she made the whole process seamless and enjoyable.
It's rare to find customer service this good these days. Donna truly represents the gold standard, and because of her, I'll definitely be coming back to LensCrafters in the future.
Thank you, Donna, for making my visit such a positive one!
I would like to thank Eliana again for her exceptional customer service. She was very wonderful, generous, patient and knowledgeable when it came to crafting my first pair of glasses. I will 100% visit LensCrafters again!
I was helped by a young woman, Celeste, in choosing new frames. She was very patient and helpful. I didn't feel rushed at all. Even after settling on a midpriced frame she made sure to show me less expensive comparable ones. Celeste is one of those employees that gives a company a good name.
Today I had the best experience at the Ming store. The woman who helped me her name is Azucenna. She was very helpful, friendly and kind. She genuinely asked how my day was and she was very beautiful. I wish I could have stayed longer haha. Thank you everyone there and thank you Azucenna
I had an amazing experience at LensCrafters thanks to Serena! She went above and beyond to help me fix my broken glasses and not only did she fix them perfectly, but she also did it for free. Her professionalism, kindness, and genuine care made the whole experience stress-free & she did it in 10-15 minutes. Its always great to come across such excellent customer service, and I truly appreciate the effort she put in to make sure I left happy. I highly recommend this LensCrafters, ask for Serena if you need help, she's the best!
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[?]Frequently Asked Questions
Where is LensCrafters located? +
LensCrafters is at 2724 Ming Ave, Bakersfield, CA 93304, United States, Bakersfield, California 93304.
What services does LensCrafters offer? +
LensCrafters provides comprehensive eye care including services for this business. Call +1 661-836-0194 for specific service availability.
What are the opening hours of LensCrafters? +
LensCrafters is open 9 am-7 pm. Open all days.
Does LensCrafters accept walk-in patients? +
LensCrafters in Bakersfield accepts both appointments and walk-ins, though appointments are recommended for specialized services.
What is the average consultation fee at LensCrafters? +
Consultation fees vary by service at LensCrafters. Basic eye exams typically start from $50 to $150 in Bakersfield, while specialized treatments and surgeries may cost more.
Is LensCrafters equipped for emergency eye care? +
LensCrafters provides emergency eye care services for conditions like eye injuries, sudden vision loss, or severe eye pain during operating hours.
About LensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions(r) and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
How to Get Help at LensCrafters
To visit LensCrafters in Bakersfield, call +1 661-836-0194 to schedule an appointment or walk in during business hours. Bring your medical history and any current eyeglasses or contact lenses.
Why Choose a Verified Eye Clinic in Bakersfield?
Choosing a verified eye clinic like LensCrafters in Bakersfield ensures you receive professional care from qualified specialists using modern equipment and approved treatment methods.