Triangle Eye Institute

Had such a great experience with this office , very good customer service exceptional filler and Botox treatments not to mention doing laser hair removal has definitely made me feel so much more confident I suggest anyone to come in here who needs great eye health and aesthetics !!

Bad experience over all. It was the first time my mom and I were there. The front receptionist Jocelyn is very RUDE to the patients. She didn't greed us or anyone that I saw approaching the window. When she asked me for my mom's insurance cards and ID, she didn't say please or thank you and just grabbed them very rudely off my hand. Then she made me fill out the admission forms TWICE because I had to correct a cell phone number and crossed it out. She said she wouldn't take them "like that". At all times I was keeping myself calm as 90% of their customers are older/retired people. So they deserve RESPECT. We got there a quarter before our appointment and we left 5 hours afterwards. One doctor, at least a dozen employees and both lobbies packed to its MAX capacity. Another thing my mom and I noticed is that the STAFF doesn't disinfect the equipment. The nurse assistant asked my mom to place her chin and forehead on the first eye exam machine and didn't wipe it off after the prior patient had just used it. Do not recommend this place. Save your time, money and the trouble to be treated with disrespect from an UNPROFESSIONAL receptionist. I guess the only good thing about this place is the doctor's daughter or wife's dog that walks around the entire clinic.

I have had a wonderful experience with Doctor and his whole staff. My cataracts were severe and I had no idea how clouded and dark my vision was. Now I can see with intensely bright vision. Thank you Doctor for helping me see just how bright green the trees are how vivid the blues are in the sky. Very good experiences. If you chose Triangle Eye Institute be prepared to wait for a while in the waiting room. I understand why he is so popular.

Dr. Yaplee and his staff are very kind and extremely helpful. I recommend them to everyone whether for ophthalmology or aesthetic reasons.

Terrible scheduling system. Office administrator (also the wife of the doctor) was very dismissive of patient concerns and feedback. Our appointment was at 2:35. We arrived at 2:15 and weren't seen for over 4 hours. When we spoke up about revising their scheduling system the wife of the doctor gave dishonest unapologetic feedback , and told us that we could go see another doctor. The reception staff were helpful and kind. Overall a bad experience, more so the attitude of the office administrator. If you have the opportunity to select another doctor I would recommend taking that route instead of dealing with these issues.

The office staff is always professional and very kind each time I visit the office for aesthetics. Karla the front office receptionist goes over and beyond to make sure I am taken care of. This is one reason why I always come to Triangle Aesthetics

I had multiple appointments over many months to correct cataracts. Dr Yaplee was excellent. He explained the surgery and options in simple terms He prescribed the required medications a week before the surgery and checked that I had them the morning of the surgery. This was important to make sure I could treat my eye for inflammation and antibiotics to ward off infections. I was able to see both far and near without glasses within a week. After a few weeks i developed scar tissue in both eyes that slowly degraded my vision and required follow up treatments to resolve. Apparently this is not uncommon in cataract surgeries. I would have given Dr Yaplee a 5 based on his interactions and the results but the office experience was a 3. Do not mahe an afternoon appointment if you can avoid it. the later you book the more crowded the waiting room is and the longer you will have to wait. One 3 pm appointment I didn't see the doctor until after 4:45. When I had an early morning appointment I made it in within 15 minutes.

The doctor is great once you see him but the wait time is always dreadful. Today's visit was even worst since the lady at the front desk failed to check my Mom into the system adding about an additional 1 1/2 hours wait to an already long wait. It is 1pm still have not seen doctor appointment was scheduled for 9:45am! Stop over booking.