Laguna Family Eyecare

I've been going to Laguna Family Eye Care for 20 years, and I absolutely love it! The staff is always friendly, professional, and genuinely cares about their patients. The doctors are thorough, take the time to explain everything, and ensure you get the best care for your eyes. The office is clean, well-organized, and has a great selection of glasses. Whether it's a routine exam or something more complex, I always feel like I'm in good hands. Highly recommend!

I have been going to an optometrist for over 4 years in elk grove area, recently moved closer to South Sac/ Valley Hi area so decided this one was closer and tried to make it home. Scheduled an appointment which was seamless, the day of the appointment arrived at the office and it might have just been me, but I sorta felt like the staff was short with me. I came in explaining I had been going to "such and such" office on the other side of Elk Grove and was talking about my family recently moving but it fell on deaf ears. No big deal took it in stride then the first line of help, you know the preliminary assessments she was down right rude. Very rushed and seemed like I was jus another number to hurry up and get through the process (NOT a family friendly experience).... now came time to deal with the doctor, he was definitely a tool in high school. Like the type of personality where he has to be right about everything and doesn't want anyone's thoughts except his. I didn't feel welcomed as a patient. These aren't even the bad notes... let's get to it, it took over a month to get my glasses. They were delayed due to factory error then when they did come in it was the wrong prescription, the entire experience with Laguna Family Eyecare was just horrible. I do not recommend and will not EVER go there again. I'll give the extra miles even with these gas prices, too the other office.

The male doctor Larry Huey was horrible. Each time I came in it got worse. He does not care what you have to say, has a rude and nasty demeanor and makes you feel very unsafe when operating on a very sensitive part of your body. Literally turn around and run from this store if you get him. Left feeling incredibly angry and disrespected, learned he was a partner and has tons of complaints but can't be touched.

I called Laguna Family Eyecare and asked if they had some particular glasses and how much it would be using my insurance and the person over the phone chuckled. I aske if this was a bad time and they said they were short handed. I asked if they are always short handed and they said lately yes. I then asked if I should call back a different time and they said Monday would be better, but they may also be short handed. It really wasn't a great first experience.

When I purchased the eyeglasses, they said that they will realign the glasses for free. When I went for realignment, the male reception tried to do it himself and broke the glasses. I did not ask for a cent, just asked I could have an eye exam the same day. The male doctor and one of the girl receptionist started yelling at me to get out as they are very busy. The costs are covered by my insurance and copay. I never asked the doctor or the staff for any compensation. Just their attitude shocked me.

Always short staffed, posted hours are inaccurate (super condescending when they tell you they closed at 330 when the website says 5) lenses take 2 to 3 weeks. Even Kaiser is faster. Time for a new optometrist. Taking family to someplace who takes care of their 6 year clients. Update, figured maybe I'm being too critical. Went in for an appointment, showed up 30 minutes early, watched two additional people show up. They have you write down your arrival time and appointment time. They leave it out in the open so you can see my appointment was scheduled prior to the person they took in before me. This time in, I paid more attention to the office. The signs they've created should all have been red flags. "All sales final," "short staffed," "be kind,".... they appear to be expecting people to get upset. Anyway, I know I should have just given up the last rude encounter.

Great customer service and beautiful store. They have varieties of glasses than any other stores in town. The staff is very police and professional, they call us to remind our appt 2 days ahead which is very sweet.

Such a great place for eye care, awesome team that works here, everyone is so professional and great prices. Dr. Really knows what he is doing and explains everything in great detail. Highly recommend!! Thank you Laguna Family Eyecare.