EyeC Optometry

I brought my mother here because she is traveling this weekend and urgently needed glasses. We clearly explained from the start that timing was critical. They processed her insurance and told us it only covered "basic glasses," which would take approximately 4 weeks. When I asked if we could pay out-of-pocket to get a second pair expedited, they said that was not possible. Instead, we were presented with upgrade options: * "Premium" pair: $1,090 * "Standard" pair: $580 The interaction felt more focused on selling upgrades than offering practical solutions. The most concerning issue was the retinal imaging. It was performed as part of the exam without clearly asking for consent or explaining that it was optional. Afterward, we were informed that insurance did not cover it and that my mother would have to pay out-of-pocket. That disclosure should have been made before performing the imaging, not after. When I declined to purchase glasses and requested a copy of the prescription so we could go elsewhere, I was told it would be emailed by the end of the business day. As of the end of the day, we still have not received it. I checked my inbox and spam folder. They clearly have the correct email address because they sent appointment reminders to it. Now I will need to call again to request the prescription a second time. Patients should not have to chase down their own prescription or deal with last-minute surprises about uncovered charges. Overall, the experience felt non-transparent, sales-driven, and poorly handled -- especially given the urgency we communicated from the beginning. I would recommend looking for a more straightforward and transparent provider.

I had a great experience at Eye-C Optometry! The staff was friendly and professional, and the office was clean and welcoming. The doctor was thorough, took time to explain everything clearly, and made the exam feel relaxed and unrushed. Excellent service all around highly recommend Eye-C Optometry for quality eye care!

Had my worst experience it the Gilroy location today when I handed the tech a good pair of glasses to replace the lenses. Then Ana the manager came back with my glasses in hand with the story that they did not have the screw driver to tighten the center screw on the glasses. She suggested that I take them home and tighten them my self. You can see in the picture below that the glasses are split in the center. I had a feeling that they had stripped the center screw and Ana was trying to be deceiving. She never asked if the new lenses were good she just wanted to send me on my way. I left my glasses at the office and hope they fix the issue.

Reccomend ! Easy appointment set up. Friendly representative. Front desk receptionist very sweet and helpful. Assistant was very patient with my child 8yo. Dr. Jackie did a great job with the exam as well. She provided information and was very kind to us! The sales representative showing the glasses she is awesome! She helped me with my glasses back in 2023. Great environment! Smooth process.

New patient, was able to get an appointment quickly. Staff was friendly and professional. Good location and easy parking. Wait time was short and exam was thorough. Pricing for new glasses generally what I've paid at other locations. For first time visit was very satisfied.

This was my first time. I went on line to find a new optometrist that accepts VSP insurance. It was easy to set up appointment. When I arrived I was greeted immediately. After a short wait I was led into the exam room. Dr Le also explained my eye exam and showed me the images from their equipment. I'm very pleased with the exam and process of ordering replacement glasses. I ordered new prescription sunglasses two weeks ago. I tried to cancel the order by calling their office. I left a voicemail and no one called me back. When I called again I was told they don't cancel custom orders. Aren't all prescription glasses custom made? The frames should be returnable. I've waited long enough. I bought another pair elsewhere. It'll be Costco next time.

We love this place! My 10 year old daughter has been a patient her for many years now. Staff and Dr's make her feel comfortable. When ever I have ANY issues with her contacts ( ortho K) they are happy to help resolve the issue.

The doctor was super nice, explained in detail the results of my exam, made some recommendations and was super personable and funny . I appreciate real people !!! The person who helped me with my selection of my glasses was very patient, made sure I was able to take full advantage of my insurance coverage and also was super nice. He made some great suggestion and did not pressure me. Definitely recommend it