James W. Kelsey, OD

The current staff is amazing. The doctor truly cares for her patients and I can't thank her enough for helping my dad. She is the best!!! I recommend coming here as the staff is incredibly helpful.

I've been with this optometrist since I was a kid! Alex is phenomenal and truly consider him a friend of the family. Unfortunately yes, front desk is a hit or miss. Called yesterday to pick up a copy of my prescription at 12:54. Original business hours on google said they closed at 2pm. When I was informed they were closing at 1pm. Okay no problem I'll see them Monday morning. However woman who took my call...listen if you don't have the information or desire to be helpful that's fine but to respond rudely to my suggestion that your hours be updated to reflect actual closing time was unnecessary. I didn't need the whole backstory to why you "can't" update it I simply and calmly reassured her I would suggest an edit via google maps app and voila! You're welcome. As a loyal patient and friend I'll do what I can to help not for you but for Alex and the other staff who have been so so kind and supportive over 20+ years.

I don't normally do reviews but you must be warned before going in. First, know your insurance before going inside if not you will be taken advantage of. They will try to overcharge you out of pocket. Next, I got contacts so I had to come back for a fitting. This was new to but that's fine. I called to scheduled the fitting she said it was ok for me to come in. When I walked in they tell me they will reschedule for a later time in the day the doctor is not going to see me. I explain to her when I called I told her I was 40 mins away and she ok'd it. She says well the doctor can't see you so what do you want to do. This is the worst experience that I've had at any doctors office. They won't give me my prescription so I can go somewhere else. I'm stuck and at the call. So visit at your own risk but at least I've told my story.

Using a throwaway because I still need to come here a few more times. Very rude and slow. Alex used to be the only competent worker now he is just as rude and rushes you off the phone. They are unhelpful and I've never even seen Dr Kelsey in the office. It's always a different doctor who seems nervous to be alone. Do yourself a favor and go somewhere else.

Two stars are for Alex. He seems to be the only staff that knows how to communicate with patients at this office. Calling is frustrating. The ladies that answer the phone are slightly rude (training on how to properly communicate is important) and the office manager is never helpful. They had issues initially even finding my insurance because it had a very specific program name that is not listed in my enrollment paperwork or on my insurance card. The receptionist chastised me for not knowing and informed me that they probably don't accept it at that office. Eventually she did find it because I assured her it was under United Healthcare and low and behold it was. They lady at the desk even charged me for something my insurance covered and then blamed me for not saying anything before she did it. I didn't know what the charge was for as she asked me for my card and ran it. Alex caught it, fixed it, and did not blame me for their mistake and in-fact apologized. The doctors that I met with were nice and did their job. Just got off the phone with them and again I am left dumbfounded how unhelpful they can be even with just basic conversation. Since Feb 2017 my frames have broken 3 times on their own. The frames seems to split apart from the pressure of the lenses. Alex helped me out and replaced them twice and even had the lenses recut to prevent it from happening again. I'm over replacing them at this point and just wanted to see what options I had for getting new frames. I wasn't sure if I could file a complaint with my insurance and was asking for advice on how to remedy what I considered to be defective frames. I asked if this is an issue that is specific with these frames or how they were made. She responded with "our frames are quality" and that my insurance company sent me bad frames. These frames are sold in their office. I was left speechless at such a generic response devoid of any thought or care. Keep in in mind that I'm asking about purchasing another set from them, as I didn't think it was really their fault, up until this point. Nope. I'm done. They must be cool with the number of patients they have and don't need anymore because that's kind of how the manager was acting when I tried to seek out a solution that involved me spending more money there. I think this is also the same lady that wasted my time after my frames broke the first time without cause. I asked how long it would be for replacement frame to come in and I came in after the specified time. She then informs me that they needed to ensure my frame couldn't be fixed by adjusting a screw and no frames were ordered until they verified it wasn't a screw. Apparently, I am unable to discern without professional assistance if something is broken and not just a loose screw. This was unfortunate as I only had glasses at the time and had to work for several weeks with my glasses taped together. If Alex ever moves to another office I will go there because he is the only employee that seems to care and try. The rest of them need some serious training on the phone and in their attitude. I would recommend this office only if you could avoid the front desk staff.

The most hospitable people and Doctor I have ever been with. Staff was curtious, friendly, and made sure I got exactly what I needed. Dr. Kelsey is the best and sincerely cares about his patients. Thank you South Bay Family Vision.

The receptionist and the other lady, Terry, are rude and lazy, one of them cant even talk on the phone. Im not sure if Terry is the manager, if she is then they are in trouble. Next time just put me straight to Alex, he seems to be the only one that knows whats is going on.

The life of this place is Alex. He's super nice he knows exactly what he's doing super professional and over the top with his job. He makes that place great he's been there for so many years. Thank you MR. ALEX!!!