Advanced Optometry of Mission Viejo

I truly value Dr. Grichine; she is amazing, has incredible vibes, and really understands my needs. I was also very grateful that this practice accepted my insurance for my Meta glasses. However, the experience with the front desk/optometric technician has been consistently uncomfortable. I have visited three times, and each time I was made to feel "stupid" for asking basic questions. Rather than being helpful, the technician would give me a stare like I was a burden, which made me feel extremely unwelcome. Beyond the attitude, the technical service was disappointing. After waiting over a month for my Metas, they arrived and rested right on my cheeks (which the sample pair didn't do). When I raised this concern, the technician dismissively told me they are "universal frames" and offered no help. It feels like the measurements taken by the optician didn't matter. Now I have to buy my own nose bridge inserts to prevent the glasses from causing acne and skin irritations. I want to continue seeing Dr. Grichine, but the lack of kindness and technical support from the staff makes it very difficult to return.

excellent from start to finish, check in, initial review, eye test, doctor consult and then glasses chosen....great team work and nice customer experience across the 5 people that helped me feel comfortable today

My experience at Advance Optometry was gentle and comfortable. The staff are friendly and polite!

New patient here. Everyone is very professional and kind. Great care.

-called for the first time and gave a secretary all my info only to be abruptly transferred and have to repeat all information. - was charged a surprise fee over $100 for "contact fitting" that was never described up front. - when I brought up this charge was never discussed the secretary stated she mentioned this up front and was documented with my wife over the phone even though I was the one who made the appointment. - talked to manager and she provided no recourse for the extra charge. They have lost our business and we will no longer be using them for our eye care.

Dr. Grichine was amazing. She's honest about your results. It's almost like a mini class session too because she teaches you about what's in your eye and how it functuons and what to look out for. Extremely nice and personable. Great and easy going staff. "EYE" would give her 6 stars if the option was available!

I was very happy with my visit to see Dr. Grichine. I felt that she took the time to understand my vision problems and was very careful in figuring out the best prescription possible for corrective lenses. The staff was also really friendly.

My first time here and I love it. They are very detail and professional. They took the time to physically check my eyes and explain everything to me. Everyone treat you like family. There are no pressure and rushing you out the door. Added bonus, my eyes got a 5 stars treatment as well.