Target Optical

Kristi was very helpful in helping me pick out a cute frame! She was very sweet and outgoing. I enjoyed talking to her very much! Dr. Tracy Thi was very nice and helped me find the right prescription so I can finally see better. I recommend this place to anyone who wants AMAZING customer service. They go above and beyond here. I am very happy with this place! Thank you!!

The staff at Target Optical were extremely helpful, friendly, and knowledgeable. I saved hundreds of dollars by buying Up&Up contacts versus the exact same named branded version. Thank you for making this an enjoyable experience!!

Jana Rocks! Helpful and good Customer service. I appreciate the help. The Optical Doctor there was great listened to my needs and gave recommendations she also did not rush through exam.

Doctor Pham and her staff were amazing. like always she made sure I understood every part of the exam! Jana and the rest of the staff were very helpful as well! I will continue to make this my continued Optometry choice in the future! Well done to the entire staff!

What a great experience. My eye exam was quick, but efficient and professional. The doctor was friendly and professional. When it came time to pick out my frame and lens the staff was very friendly, helpful and professional. I would and am highly recommending this Target Optical. (Almost forgot, setting my appointment was easy)

I visited this Target Optical about a year and a half ago and had an acceptable experience. Unfortunately, my visit today was completely different and very disappointing. The doctor, Dr. Pham, was fine, but the front desk staff were extremely unprofessional. I was charged $40 copay plus an additional $85 eye exam fee even after my insurance was applied, with no clear explanation. When I asked for a receipt, they only emailed me a $125 total with no itemized details, which felt very questionable. I clearly stated that I only wanted a contact lens exam. However, after seeing the exam presentation and the total amount charged, it appeared that I was billed for both a contact exam and a prescription eye exam, which was never clearly explained or confirmed with me. Despite all this, they only gave me one pair of trial contacts. Every other optical I've been to provides multiple trial pairs. When I asked about it, the staff said they were just following what the doctor wrote and told me I would need to order contacts myself. What I really don't understand is why they didn't order contacts for me at all, which is standard at other optical offices. When I called later, the staff said, "Oh, we didn't know you wanted to order," which is unbelievable considering the purpose of my visit. I originally requested weekly contacts but was told only bi-weekly lenses were available. When I tried to speak with the doctor about whether they would work for me, the staff blocked me from talking to her. I was told I'd receive a call back, which never happened. Disorganized, unclear billing, and very poor customer service. I would not recommend this location.

The doctors and the technicians are fantastic. The go out of their way to be helpful and to be sure you can maximize your insurance benefits. The prices make glasses more affordable.

Awesome customer service!! Absolutely amazing!! Kim was so kind and has thee absolute best customer service skills. I appreciate everything she did for me today and if I could give a million stars!!