LensCrafters

Very nice staff at this LensCrafters. Alex was kind and even cleaned my glasses of 3 years here; they're completely pristine from when I brought them in! I also loved the selection of glasses and the Doctor Lam was also incredibly friendly. I'll be happy visiting in the future!

Perfect service from Jaime and LensCrafters ! Came in for a lost screw replacement for my glasses and they fixed it without any charge. You guys should definitely check out their store in Ontario Mills for their huge selection of brands of frames and prescription glasses services. Thanks so much!

Melissa the Manager is the best. She helped me and my wife choose and purchase new glasses. She was super friendly and was very friendly and patient with us. She made sure that we were completely happy and satisfied with our purchase. There should be more like her. It also rubs off on her entire staff which are also super friendly and helpful.

I visited Lencrafts today to fix the nose pads on my glasses, and Jaime was incredibly helpful and welcoming. He took care of the repair quickly and professionally, and made the whole experience super pleasant. I really appreciate his kindness and excellent service. Highly recommend this place -- thank you, Jaime!

Went in today to fix my glasses because one of the temples fell off and they fixed it under 15 minutes!!! The store is well organized and employees there have great customer service. Thanks to Nicholas who helped me today. We will be definitely coming back to shop and have my glasses fixed.

I truthfully contemplated for a very long time if I wanted to write a review for this place, and what it would entail. Honestly, if you value yourself or respect your person at all, go somewhere else. They seem nice and friendly at face value, but the business side of it is so poorly ran that the few friendly faces do not make up for the rest of the establishment. 1. My appointment was at 5:15 and I wasn't seen by the doctor until 6:45. The doctor herself was nice, hence why I went back and forth on writing this review, but really that lack of respect for my time was out of control. 2. When I finally sat down to by the glasses I wanted, nothing was explained about the lens, the options, the additions or anything. If I happened to not know that I wanted thins frames, they never would have asked. It's like their lapse in functioning on time for me originally bled into this meeting and they wanted to "make up" for my time by rushing me out without any help to really figure out what it is I need in glasses. 3. Cherry on top - they said I would get a text when my glasses were ready.. never got it! I tried being polite and waiting a few days, especially during the holiday season, giving them the benefit of the doubt. Que one month later, I go in and ask about my glasses... turns out they'd been there ready for almost THREE WEEKS. When I said I never got a text I was dismissed SO FAST as if I was the liar, not that their system maybe doesn't work right? And what, no phone call to confirm I got the text? They really couldn't give 2 cents about customer service, so if that is something you care about, go somewhere else.

From the receptionist to Dr. Vicky, everybody there is great. I am very impressed with the customer service and the doctor. This will be my go to eye exam and classes from now on, but I still need to go back and pick up out my glasses, but thank you all and Alex as well. !!

Stop into lens crafters in Ontario mills .. Jaime was very helpful.. I took my broke Prada glasses in there and he fixed them & cleaned them up.. Thanks Jaime for the excellent work.. I truly truly appreciate you and lens crafters for your excellent work.....