Target Optical

I'm glad other people are having such positive experiences. I didn't. I'm hoping my experience was just a fluke! I've had great experience in the past, but they've had a complete turnover of new employees and a new optometrist. This time didn't go that great for me. Two weeks ago I met with the new optometrist for an appointment and contact fitting. He did fine, but he didn't leave the technicians with a contact prescription, so couldn't leave and find contacts elsewhere if I wanted to. He wanted me to try on various contacts and then connect back with him AGAIN to let him know which ones I wanted to order. I thought that was silly because this is all old hat to me (I've been wearing contacts for 25 years). I've not had this experience in the past and the manager said that since I was a new patient for the optometrist they had to go through this process. When I went to pick out glasses and order contacts, the technicians were nice and helpful. I was indecisive and they were very patient with me. So kudos to them. But, then we sat at the computer for about 45 minutes trying to use the various systems/applications and NO system seemed to work. At some point, my tech had to write down all my details. The only thing that worked was the Square card scanner to charge me for my visit and the glasses I was ordering. I left with no contacts to "try" except a pair on my face, which were the "up and up" which ended up being very uncomfortable. I called a week ago and still no contacts were in for me to try on. I still haven't been able to ORDER contacts yet. It's been two weeks. Then today I called them and they said an order just came in yesterday with my trial contacts and my glasses. Oops, spoke with the technician, who called me right back, and she said my lenses were made wrong and I needed to wait 1-2 weeks for new glasses. I just said we can cancel the glasses order. I'm GOOD.

Amanda was amazing! She had great customer service and was passionate. I could tell that she really enjoyed her job. She helped me pick out my glasses, and it really made a difference with the second opinion. Thank you!

I've always had a great experience with Target Optical, but Jessica in Rocklin just took it to another level! She was so helpful helping me choose frames that not only looked good, but would also be the most comfortable. She didn't rush me and gave honest advice. It's a bit of a longer drive for me, but she's my new go-to for my glasses. Go see Jessica for your glasses!

I recently visited Target Optical department in Rocklin and was blown away by the outstanding Customer Service provided by Jessica from the moment I walked in. She greeted me warmly and made me feel completely at ease. Jessica took the time to understand my needs and explained all my options clearly and answered every question with patience and expertise. She went above and beyond to ensure my prescription was accurate and helped me choose frames that perfectly fit my style and comfort. Jessica's professionalism and genuine care made the entire experience stressfree and enjoyable. It is rare to find someone who combines technical skill was such a personal touch and Jessica truly excels at both. I highly recommend Target Optical department especially Jessica for anyone looking for quality eyewear and exceptional service. Thank you for making my visit. Such a positive experience. Jessica deserves a raise..

Jessica, Mari, Amanda and Raevin were very helpful. Great customer service! And Dr. Javed was efficient and friendly. My new glasses and sunglasses are very cute! Go to Target Rocklin Commons for all your Optical needs.

Jessica was absolutely wonderful. She explained all the elements of the glasses options and made relevant suggestions that really helped me!! I always come back here because of her.

I had such a great experience with Jessica! She took the time to help me get my new custom Oakley frame and lenses just right, making sure they fit perfectly and looked exactly how I wanted. On top of that, she introduced me to the Ray-Ban Meda AI glasses. At first, I wasn't sure if they were for me, but Jessica explained the features so well and really helped me see the value in them. I decided to give them a try--and now they've barely left my face except to charge! They're comfortable, stylish, and incredibly useful in my day-to-day life. Jessica's friendly personality, deep product knowledge, and genuine care for her customers made the whole process easy and fun. If you want expert advice and great customer service, go see Jessica and her team to the Rocklin target optical office!

Amanda was amazing and a great communicator! Last year, had a super experience with Jessica as well. Top notch customer service. I'll go here for all my optical needs!