Costco Optical Department

1st time here. I would like to Thank Nathan for the great eye examination easygoing. Lastly the best Grace was so helpful and very patient helping me pick out the best eye glasses along with some new sunglasses. Please definitely ask for Grace for your next visit to help you get the very best service.

This location definitely needs to hire more staff to keep up with the demand for their services. I arrived at 1:50 on a Friday afternoon with only around 9 people ahead of me. Expecting a reasonable wait time, I ended up waiting for over one hour just to get my prescription order filled. I would leave if I could, but was is desperate need for more contacts. I appreciate the staff's attentiveness to each of the guests, but the wait time really is insane and negatively impacts the entire experience even if the staff is incredibly nice and helpful.

This location stands out because it's less crowded, and the lines are shorter compared to other Costcos. The store is clean, and the products are well-organized. Parking is also convenient since the parking lot isn't as busy. Stacy was incredible! She went out of her way to help us find the right size for a Nike sweater. Her friendly vibe and positive energy made the experience so much better.

I went in to browse eyeglasses but I found a gorgeous Jimmy Choo frame and I fell in love! The wonderful Costco Employee named Queenie Tang WAS AMAZING! She was very kind and patient with me. She took the time to explain my insurance benefits for my son's glasses and gave me a very easy to understand breakdown.Queenie Tang was very polite, WONDERFUL customer service, PROFESSIONAL, and just an absolute delight to have! I drove from Upland to the San Dimas location and the store itself is very nicely laid out, the employees are polite and happy, but most of all, I WILL BE. BACK TO SEE QUEENIE TANG! I loved the care and attention to my optical needs as well as my son. Give that gal a raise! Wonderful!

Very helpful staff that explain everything to you, and your options. I went mid morning and was able to get an eye exam and order my glasses without a wait. I recommend making an appointment if you can. But they are very nice.

Been waiting for 40 mins and the number has only moved once. All I want to do is get my glasses fitted. Only has two workers that work extremely slow. Do NOT recommend coming here unless you don't mind waiting close to an hour just to talk to someone. I'd give 0 stars if I could

I went to this vision center in Costco for first time. And Dr. Jennifer Huang is the worst Doctor I have ever seen by in all my life. She is rude and rushes through the process. She never asks concerns about your eyes. I felt not confident about the eye prescription she gave me. ALSO When I want to try new daily contacts, she only given for 2 days. I don't know how any one can decide contacts are good or bad for the eyes in 2 days. When I asked for trial lenses for 1 week, she said she don't have any more. She just opened the box of 5 Infront of me:(. I was getting the contact lenses for past 10 years... Every Dr. Used to give me lenses to try for 1week atleast. I was going to optometrist since I was kid. This is the first worst experience. I don't recommend the place at all.

My family and I have been going to Dr. Hofacre for three years now. We've always been treated quickly, and with respect. The glasses come in usually faster than they tell you they will. We have always been happy with the end result.