East Hills Vision Care Optometry

A hidden jewel in the East Hills of San Jose I have been coming here for my annual eye care for more than ten years. Very professional doctors and staff and their eyewear selection is top notch! I highly recommend them.

Very disappointed from the news of East Hills "family" I have been a patient since before I was pregnant with my children, and my children are now 8 going on 9. The team always made us feel like a family. The relationship they build with their customers and you can see the closeness with each other as well. Only reason I am now giving one star. I called the other day to schedule our yearly exams, only to hear one of the staff members were let go after being bought out by corporate office. The shock I felt, the disappointment. That young ladies laughter and smile lit up the place and it's a shame they let that happen to her. I guess corporate robbed the "family" part out of this offices name. This truly broke my heart and my only wish is that I hope the staff and Drs are backing her up unless this is truly what makes her happy. This office always made me feel warm inside and the lady they let go of always made me and my girls feel amazing with her help and knowledge. I hope another practice swoops her under their wing and take care of her like I know East Hills would have before this buy out. East hills, you guys are amazing, but after hearing this I will be requesting records and sadly going elsewhere now that I see the family name has been robbed. I wish you the best with whatever new owners took over this office.

Community based eye care team that has the best eye Dr's and staff to care for you and your family. The selection of frames always amazes me. Super caring and super friendly. Si hablan espanol too!

Excellent customer service from the minute you walk in, every time. Physicians are very patient, thorough and traje the time to explain things. The variety of eye glasses and contacts on display is good.

It was a great experience from the start. From the front desk, to the picking out the frames. Thank you to all the staff for making this an amazing experience. I felt welcomed. 10/10, 5 stars, whatever you want to call it. Great experience.

The staff here is friendly and my appointment was quick. They also have a good selection of glasses to choose from.

Awesome atmosphere, great selection and the Doctor and staff very friendly.

Second Update: we went back this weekend for my boyfriend's appointment that we made on our first initial visit. Originally I wanted to cancel because of me being frustrated but I figured we might as well go. I would like to take the time to say thank you to Ben. He's given me calls asking how my glasses were. And when we came in today, I told him about how my nose pads were hurting a little and he changed them out for me. My boyfriend was able to pick out glasses he liked too! Overall, it was a pleasure talking today, Ben. Thank you for showing care in our visit today. Update: they called to give me my tracking for my glasses. Ben also apologized for our interaction and for not quality checking my glasses prior to me driving out there. Again, I love the selection here and really loved coming here. I plan to try it again and I hope my experience is better next time. I'm not giving a full 5 stars though because I'm not sure if they were ever going to call me or if this review made them give me a call. But either way I got some answers! I've been coming here for years. Literal YEARS. And I've always said how much I loved their selection of frames and the people working there. However, I went back after a few years (I moved away) and there are new employees. That's fine. That's normal. But they do not have the same care as the employees before. They didn't even quality check my glasses when they arrived. So I drove an hour to go pick them up just for them to tell me "sorry we have to send it back to the lab". I'm an understanding person so at first I was a little sad but didn't mind. It wasn't until Ben (I think that was his name) came over to tell me they can ship to me and when I asked about how it would be shipped. He clearly was upset with me asking and literally said "they do this all the time". I'm sorry??? I've never had this happen here before so sorry I asked if my glasses were going to arrive at my home safely? On top of all this, they still haven't arrived. I haven't gotten a single call or text about when they will be shipping out my glasses. I'm overall disappointed and this will most likely be my last time coming here.