Eye Luv Lucy Optometry

I stopped into Eye Luv Lucy out of desperation because my glasses were completely out of alignment, and even though I'm not a patient there, someone graciously helped me. They quickly adjusted them and completely solved the problem. It was such a kind and generous act of customer service. They were friendly, knowledgeable, and took the time to get everything just right. Experiences like this say a lot about a business. I'm very grateful and would absolutely recommend Eye Luv Lucy!

I have had progressive bifocal glasses for 30 years with photo gray tint. I have been a Kaiser member ever since I started prescription glasses. The prescription glasses that I had been getting from Kaiser were ok but I always seem to struggle a bit when looking up close and out far. I live in Willow Glen and saw Lucy's shop on a walk and walk in to talk about my preferences in glasses and how I never really liked how I was struggling a bit focusing far distances and close up vision with my progressive lenses. I mentioned that I also had a stigmatism with my right eye being noticeably worse than my left eye. I asked Lucy if that could be the reason for struggling focusing up close and farther away. She didn't think so and asked if I would like to schedule an appointment and she would do a thorough examination and set me up with a quality set of glasses. I liked her confidence and schedule an appointment. I now have a wonderful set of photo gray progressive lenses in a very comfortable metal frames that are the best I have had. Eye luv Lucy!

Chose ELL because of its convenient location and primarily because it is listed as a network provider for my insurance. A standard eye exam was supposed to be $0 copay. I was upset to be charged $44 beyond my insurance $0 copay for "superior" standard exam I was not aware of, nor approved. I will file a grievance with my insurance company. The doctor is good but pushy, talked very fast. I had to forcefully decline a visual field exam that I felt I did not need since I had one scheduled with my ophthalmologist. She does not listen well to patients. The office is well appointed and instrumentation is high quality. The intake person was courteous and friendly.

I needed a contact lens prescription update and first came to Eye Luv Lucy a year or two ago. Edward was incredibly helpful, taking the time to walk me through my options and giving me clear transparency about price and quality. He was personable and communicative, leaving me voicemails when my contacts had arrived and being flexible enough to hold them until I could pick them up. He's the only reason I've been returning to this business. The location itself is also nice as long as you can find parking either in the back lot or on the street.

Dr. Lucy Yen saw me right away for an eye infection. (There was no waiting for her exam.) She and her staff have always done thorough and gentle evaluations, and been most helpful regarding their recommendations for other eye problems I have had. I rate her highly.

I walked into Eye Love Lucy because a screw had come off my glasses. I was greeted warmly by Edward, the technician. While I waited, I was looking at frames. When I got a new prescription, Eye Love Lucy was the place I went.I found Edward and he he helped me try on frames His knowledge, kindness and sense of humor were quite a bright spot. I again just came back from picking out new frames. I went back because of Edward, he was quite personable and I enjoyed myvisit

I've been with Eye Luv Lucy for many years, and they've been incredibly helpful and supportive. Not only as your standard optometry, but they go out of their way to be a friend. I travelled to the Bay Area from New York and forgot to bring my lenses along. Edward, who is familiar with my prescription, went out of his way to pick out samples for me and helped me get it even though it was after hours. Because of this I was able to still have lenses with me during my time in the Bay Area.

The service was professional, friendly and timely. I got new progressive lenses in one of my old frames, since I wasn't qualified for a new frame yet according to my insurance policy. Dr Yen was willing to kindly accommodate that. The new lenses help me much, especially driving at night. I think it's definitely worth the money to get high quality lenses, since I wear them all the time except sleeping. Thanks Dr Yen and staff!