Eye Q Optometry

First time as a patient me and my husband. My daughter recommended this office as she goes there. So happy this office was in our plan. It was pleasant and everybody (staff) Was polite, considerate very nice atmosphere. It was amazing experience as they showed us what frames came with our health insurance and other options if we wanted different frames. This is going to be our optometry Going forward and we will recommend to family & friends.

One of the worse Optometry ever seen. It's fraud. They just deceived their customers.It took more than two weeks that they give false promise to get the glasses. Each time I call them , they dont respond to the phone. Now they don't refund my money. I reported them to the San Jose police department.This business is fraud so I suggest to avoid.

Rip off and use cheap tactics to cheat customers on rates and bills. The staff is friendly and nice as long as you don't question their rates. The whole staff of employees about 5 of them including the optometrist were very dismissive and hesitant to provide transparency on the bill. Saying the laptop was not available or that the system is down and so they cannot show the rates. Felt gaslit and felt like they were trying to make a fool of the customer. After much persuasion was able to see the rates and they were trying to overcharge by over 150$. Very poor service, do not recommend this place.

Poor customer service. They do not answer emails. I came in 9/20/24 for a check up for my eyes and told them to send a copy to my email and i never got it. I watched the doctor tell the woman in the front to send the copy and I watched her say yes, to open my email and not get it is amusing and comedic.

Lots of selections of glasses. One of the largest selections of Channels and other high end glasses to choose from. Linh's recommended

An older woman with very short hair helped me first. She was rude and condescending. She had a loud and mean tone towards me while telling me my daughter was not on my policy and insisted she was right. A young lady soft-spoken and kind stepped in and took the time to research my insurance and realized there were 2 accounts under my name. 1 was active and 1 inactive. The older woman should have listened to me and been more thorough when I kindly explained that the info she was providing me was incorrect. She was very unprofessional. I've NEVER experienced anything like this in the 15 years that I have been going there.

It was great. Doctor was cool. The girl that help me was super awesome and helpful choosing both glasses. I went with her recommendation.Price is reasonable. Would definitely recommend. Fast pace and easy to navigate. Very professional atmosphere. I was in an out. Nothing inconvenience or pressure into buying. Recommendations had sound judgement. Overall great experiences.

EyeQ Optometry is a fraud. I been customer here for 1 year and their glasses are overpriced. I came in for a visit when my glasses got broke after 2 months of replacing new lenses with them. The receptionist named "Ngan" was unprofessional. She didn't ask if I still have active insurance, or tell me if my glasses have any insurance left. She just told me to pay for a new frame and helped the other "white" guy with gladly attitude. She makes sure he got what he is looking for. For me, the receptionist never bother to look me, just faced down her computer and ask me to pay money. I questioned her about my insurance and told her about my situation, the coworkers laugh at me and talked behind my back. Please avoid this business at all cost!