Japantown Optometry

I had really good experience with both Doctor and staff. They are super friendly and extremely patient with you. They let me try all the sample contact lenses and did not make me rush through the process.

The customer service on the part of everyone I encountered @ Japantown Optometry is excellent! My Optometrist, Dr. Tat is kind, thoughtful, thorough, patient and addressed all of my questions and concerns. I give her a 10 out of 10 star rating!

Scheduling was easy--I was able to cook an appointment the same week. My appointment was efficient, the staff were friendly and professional. The office is organized and well run.

Should give more time for exam. After change of owner, the exam time is cut down significantly and limited within only 20 minutes. For easy cases, 20- minute period may work but overall, a rush examination will affect the quality of the examination

I've been coming here for over two years and did not have any issues until today. Dr. Nakano was amazing as always but when I had to purchase my contacts, I encountered a problem with Glenda. Compared to the staff I've had the pleasure of dealing with in the past, Glenda was not helpful and did not even try to be. I had an issue with my insurance and Glenda just gestured to one of the receptionists, "talk to her about it." She also sounded defensive when I mentioned if she pulled my information from last year. "I did not pull anything," she said. I'm not sure what's there to be defensive about. The staff that usually helped me with issues like these was unfortunately busy with other customers. Last year, I wanted to try dailies instead of monthlies for my contacts and she broke down the cost of every single combination and brand that was available. That's the level of service I was used to. Instead, Glenda told me I can "do whatever I want," instead of offering assistance for my issue. I'm very upset by the appointment and I'm considering requesting not to speak to Glenda for future visits. I can't think of any reason in my behavior that deserved the attitude I received--I was very polite and friendly to all the staff throughout my visit. I hope the management team is able to restore the level of service and care they gave to their patients in the past.

I went for an eye exam at the end of December because I wanted to order contact lenses. I was told that I could try several samples, so I ordered them and received them. Afterward, I decided on the contact lenses I wanted to use, so I called in January to place the order. Since I was supposed to order them during the December visit, I asked if I could use my 2024 insurance for the purchase. I was told, "We will try. If there are no issues, it will be ready in two weeks. If there are any problems, we will call you." Since I didn't receive a call, I went to the store two weeks later, only to be told that the order hadn't been placed and that I would need to come back again. When I asked if I could still purchase them with the 2024 insurance, I was told, "We will try." After that, I received the ordered contact lenses. At that time, I wasn't told anything, so I assumed I was able to use the 2024 insurance for the purchase. I planned to buy more using my current insurance this year, but when I contacted VSP for confirmation, I was told that my current insurance had already been used and that I would not be able to purchase contact lenses with insurance until next year. The doctor was very kind and provided excellent service, including recommending samples. There were no issues with the service or treatment. However, there were many things that were not communicated to me, such as not being able to use the 2024 insurance and the order not being placed. Because of these communication gaps, I don't think I will visit this clinic again for eyeglasses or contact lens prescriptions.

Friendly helpful & knowledgeable staff! I was seen at my appointment time (no wait). Optometrist, Dr. Oda, took time to answer all my questions, explain my eye imaging & expressed an opinion on areas of my eye image. PRO TIP: Get the eye image, no dilation needed! 5

Japantown optometry, although I had a great time with the doctor thay helped me (Dr. Shimori) my experience afterwards left much to be desired. Glenda was not helpful and provided little guidance, it was my understanding that she would help me out during this process... I thought I made it clear that I actually hadn't gotten new frames for 10+ years as well. I had no idea what my current frames/lenses style was but all of her responses to my questions were short and curt. She did not explain anything to me and I was left to decide by myself. It would be nice to have someone more supportive in the future or have the doctor recommendations explained to me.