📋 Eye Care Provider
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Jennifer Kao, O.D. & Associates
📍 1630 Oakland Rd # A115, San Jose, CA 95131, United States
[x] Active Centre⭐ 3.2/5 (32 reviews)🕐 9 am-12 pm, 1-5:30 pm📞 +1 408-453-9988⏱️ 3 min read
Jennifer Kao, O.D. & Associates
Eye Care Provider
1630 Oakland Rd # A115, San Jose, CA 95131, United States
San Jose, California 95131
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jenniferkaooptometry.com/index.htmlOfficial Website
Area / Ward
North San Jose
PIN Code
95131
Plus Code
94J4+G3 San Jose, California, USATimings
9 am-12 pm, 1-5:30 pm
Verified May 2026
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Jennifer Kao, O.D. & Associates
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⭐Customer Reviews
T
★☆☆☆☆
AVOID AT ALL COST
Like the other reviews, I had the same experiences at this optometrist. Me and my relative made our appointment and got our prescription and glasses as our insurance had this place. Inexperienced optometrist lacking skills and she was very rushed. Other than that, everything was fine during the whole visit until we got our classes. Both our prescriptions were way stronger than needed and we went back for adjustments. We made an adjustment and got our new glasses back and it was completely the same, and went back for adjustments again. The optometrist told my relative it was the lowest prescription already and that there's nothing else I can do and that's all that. With the new adjustments, there was no change in anything, still the same dizziness and level of uncomfort. I'll be avoiding this optometrist from now on.
LO
★☆☆☆☆
I came here for my first exam and when I set up an appointment my insurance was accepted. But when I got there it was a whole different story, they kept adding test's & charged me out of pocket for my exam, my glasses and lenses. They took almost a month to arrive and broke within a month. They most definitely want you to pay out of pocket.
I have filed a claim through my insurance to get my money back! Bad business would not recommend and I am not happy at all with the glasses and services of this place.
YW
★☆☆☆☆
Having read the past bad reviews. I happened nearby in a day and visited it. It turned out the people gave these reviews are honest people and it's true the staff there definitely not welcoming and gave bad attitude. The owner in the past replied that they are lack of training or stressed out. It turns out these are all nonsense. So many years past by still not trained well? You change staff every month? The staff are not happy with what they're doing. Then whose fault is that? Definitely not the customer. In a nutshell, this place simply sucks! stay away from it. Period.
BL
★☆☆☆☆
I was referred to the OD by a friend but i would not recommend this place after my visit. I agree with many of the reviews that the OD was ok but the office staff and manager were unfriendly and did not care for my business.
There was only one young office staff who was patient and gentle but she was quickly replaced by another staff who was the complete opposite. She was rough and impatient while assisting with retinal imaging. I complained to the OD about the staff's roughness right away but didn't get any feedback.
I was told each appointment was 30 minutes long but both the OD and the office staff were in a rush to finish my kids and my appointments off. The unfriendly and impatient staff and I had a couple of disputes in the office. The office manager resolved the issues with a remark, it was pointless and waste of energy to continue our conversation while there were many other patients waiting.
CT
★★★★☆
The office is clean and the staffs are very attentive. The doctor explained the process well and if there are any issues you may have with your eyes he/she will provide treatment solutions. I appreciate the prompt response to my appointment. They are very careful regarding COVID. Mask is required when you visit their facility and they asked at the appointment scheduling time that you will be ok with it. Not too much glasses brands for selection. Overall, I am satisfied with the facility and the service.
WH
★★★★★
The doctor is pretty good, but you never want to buy any glasses or lenses there. I buy a glass on 12/6/2022, then I receive it around 1/5/2023. When I receive my glasses, I figure it out the lenses not match the frame. So I come back to their office to adjust on 1/6. Then they sent it back to "lab" on 1/10 and have no expected delivery date for me. And I don't know when my glasses could be ready. It's 2-months already, it's so disappointing & can't been acceptable. I will never to buy any glasses or lenses here anymore.
1/24 Update: The office contacted me and apologized for the delay. They also give me the reason why the process delay via a phone call. (They have 2x staff left recently.) Finally, I can really know when I get the chance to receive my glasses back. Even the original experience is not good, but I can feel they really want to improve and keep the customer satisfaction. Thanks, Dr. Jennifer Kao. (I will upload my glasses pictures once I have it.)
1/26 Update: I got my glasses finally on 1/26, thanks Dr. Jennifer Kao.
MA
★★★★★
I was trying to find a new optometrist amongst a large selection. I was impressed with this office because they actually had a website, the website was organized and thorough and there was a great bio on each of the optometrists in the office. I was able to get an appointment within a couple of days. This was the best experience I've ever had with an Optometry Office and in getting my eyes tested. They take their time, they have great eyewear selection and they are not like pushy salesman. I plan on continuing to patronage this office for the foreseeable future and I highly recommend.
Update:
Dear Dr Kao et al: I can honestly say this is the first time I have ever picked up a pair of prescription eye glasses that were perfect. Your office has been gracious, accommodating and professional and I'm so happy to have found your practice. I can see so clearly! I can't thank you enough and look forward to visiting your practice for all of my vision requirements.
Sincerely,
MaryAnn DuVall
JJ
★☆☆☆☆
OD was so-so, was not patient and not thorough, did not mention any discovery or conclusion to me. Refused to provide my eye exam results even though I had already paid for the prescription and services. Staff members were terrible as well. Acted like we were enemies not customers. Tried to talk into buying more products. Overall, DO NOT GO. Waste of time, waste of money, very bad attitude.
Edited: not sure about the message below. Seems that there are other customers with unpleasant experience. Serious issue with this place. Save yourself time and money by going elsewhere. Good luck.
📈Quick Comparison: Top Eye Clinics in San Jose
| Name | Rating | Phone | Link |
|---|---|---|---|
| Jennifer Kao, O.D. & Associates Current | ⭐ 3.2 (32) | ✅ Yes | View Details |
| River Oaks Family Optometry | ⭐ 4.8 (753) | ✅ Yes | View Details |
| Dr. David Nguyen and Associates | ⭐ 5 (505) | ✅ Yes | View Details |
Comparison based on verified Google Maps data and user reviews.
[?]Frequently Asked Questions
Where is Jennifer Kao, O.D. & Associates located? +
Jennifer Kao, O.D. & Associates is at 1630 Oakland Rd # A115, San Jose, CA 95131, United States, San Jose, California 95131.
What services does Jennifer Kao, O.D. & Associates offer? +
Jennifer Kao, O.D. & Associates provides comprehensive eye care including services for this business. Call +1 408-453-9988 for specific service availability.
What are the opening hours of Jennifer Kao, O.D. & Associates? +
Jennifer Kao, O.D. & Associates is open 9 am-12 pm, 1-5:30 pm. Closed on: Wednesday, Sunday
Does Jennifer Kao, O.D. & Associates accept walk-in patients? +
Jennifer Kao, O.D. & Associates in San Jose accepts both appointments and walk-ins, though appointments are recommended for specialized services.
What is the average consultation fee at Jennifer Kao, O.D. & Associates? +
Consultation fees vary by service at Jennifer Kao, O.D. & Associates. Basic eye exams typically start from $50 to $150 in San Jose, while specialized treatments and surgeries may cost more.
Is Jennifer Kao, O.D. & Associates equipped for emergency eye care? +
Jennifer Kao, O.D. & Associates provides emergency eye care services for conditions like eye injuries, sudden vision loss, or severe eye pain during operating hours.
About Jennifer Kao, O.D. & Associates
We are practicing Social Distancing in the office. *We screen patients before they enter our office with a questionnaire. * We ask everyone to sanitize their hands at entry and wear a mask. *We are spacing appointments apart to limit the number of patients in each area of the office. *We disinfect all surfaces after each patient including ALL the FRAMES that have been touched or tried on. Over 39 years of experience, Therapeutic Optometrists with State of the Art Diagnostic Equipment and specialize in Contact Lenses.
How to Get Help at Jennifer Kao, O.D. & Associates
To visit Jennifer Kao, O.D. & Associates in San Jose, call +1 408-453-9988 to schedule an appointment or walk in during business hours. Bring your medical history and any current eyeglasses or contact lenses.
Why Choose a Verified Eye Clinic in San Jose?
Choosing a verified eye clinic like Jennifer Kao, O.D. & Associates in San Jose ensures you receive professional care from qualified specialists using modern equipment and approved treatment methods.
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🛡Editorial Verification
9.8/10
Trust Score: Excellent
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| Monday | 9 am-12 pm & 1-5:30 pm |
| Tuesday | 9 am-12 pm & 1-5:30 pm |
| Wednesday | Closed |
| Thursday | 9 am-12 pm & 1-5:30 pm |
| Friday | 9 am-12 pm & 1-5:30 pm |
| Saturday | 8 am-1 pm |
| Sunday | Closed |
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📍Nearby Centres
15.4 km away
18.1 km away
7.4 km away
415 m away
Verified Eye Clinic Listing
This listing has been verified for accuracy of contact details, professional credentials, and active operation status.
Google Place ID: ChIJ7ZJAihDMj4ARi8E_aVNuMiM
Registry Code: GBP-VET
Last Vetted: May 2026
Google Place ID: ChIJ7ZJAihDMj4ARi8E_aVNuMiM
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