San Jose Eye Care

I got my glasses here a few years back. Came back to get a new pair they have a wide variety of frames. They're very helpful and would recommend this place

I don't know about anyone else who works at this office but the two older Vietnamese ladies who work in the front have no idea what they're doing. They put any order issues/problems aside for MONTHS before they try to address the issue. Each time you call they act confused and tell you to wait but never call back until you finally call them and they do the same thing all over again. My family member is about to lose their insurance benefits for glasses this year because these people aren't taking prompt responsibility for their carelessness. This issue could have been resolved as least 2 months ago and they still won't do it even when the vision insurance company has reached out to them and told them how to resolve the issue (which is one simple phone call!). This place is ridiculous.

They are kind sometime there is miscommunication between the customer and workers but the optometrist is sweet and the ladies are trying their best. Coupled with the fact that their glasses selection is wide I very much appreciate it. the test is less than 30mins and your glasses arrive there in exactly 2 weeks they accept VSP insurance and others I'd call ahead to check if your provider is partnered with them

Ordered glasses 8 weeks ago, still no response after two calls. Just called and front desk hung up on me! Unbelievable...

Impolite customer service gave incorrect information many times without saying sorry even after many complains

Very kind staff and optometrist is super super sweet, she's great ~~ I've been coming here for 15+ years and they never failed to help me. I remember when it was my high school graduation and I literally came 30mins before my graduation drop-in and they helped me quickly eye check and get my contacts (I ran out of contacts...). Great people ~~ Just remember to treat others with respect and patience and you'll get that back in return.

The reason I give only 1 star: Doctor is very nice, almost staff nice only 1 staff: her name is KIM not respect customer, working with an unprofessional attitude. Some my coworkers was complain about her too

Great place... Made an appointment, walked in and was helped right away. The doctor was very informative and I wasn't pressured to buy anything. Eye exam and glasses cost me $25 with VSP. I've been going to Costco for years, and never paid so little. Thank you!