Vision First Eye Care

From my very first visit, my concerns were not addressed, and despite multiple attempts throughout the process -including involvement from management- nothing was corrected properly. The second pair of glasses I received (after the first was unusable) was also incorrect, meaning the prescription itself was wrong. I have been wearing them on and off every day, trying to adjust, but they do not correct my vision and leave my reading blurry. For clarity, the prescription was issued by a different doctor, as the first doctor not only failed to provide a prescription but also refused to share their name. I ultimately had no choice but to seek care elsewhere at my own expense for both a new prescription and new glasses. In the meantime, I must continue wearing my three -or four-year-old glasses, which still work, since my previous pair -as I informed them in my first visit- was lost. The service I received from Vision First Eye Care has been unsatisfactory, especially after waiting three months for a new pair of glasses that ultimately did not work.

Thank you for helping me I know sometimes they get busy but they make it right when issues arise. My glasses kept breaking and they helped me replace it and I really don't want to go another place . Loyal customer here.

They usually have a couple of open appointments the day you call or for the next day. The front desk and optometrist speaks at least English, Chinese, and Vietnamese to my knowledge. They take VSP insurance (which is nice since Costco doesn't), and Vision First is also upfront about costs and coverage which saves guesswork and time.

I had various encounters with Maria, she is the worst receptionist I've ever came across. She was not informative and could not assist me with anything. Not only that but on various accounts she has stated that she would contact me back to make a scheduled appointment however she never did. I would call back three days later and asked to speak to the manager/supervisor to get my situation resolved. However, at the end of the day it was not. I was charged for a year's worth of contact lenses in which I never received from First Vision nor did they give me a refund. I will be taking my business elsewhere. I do not recommend nor support this type of service or treatment to any paying clients/customers from this establishment to continue this unprofessionalism and poor customer service.

I'm still waiting for my glasses from 11/19/21 exam/order. 12/12/21 went to pick them up but the frame had a scratch and chip. They were going to order a new frames and I kept following up for status. I need my new glasses. Today 1/15/22 went to pick up the glasses but both sides of the lens were scratch or blotch with something. They tried cleaning and it's still there. I never had such issue but had to find a new eye care since my dr retired and closed his practice. Office seems to be busy but what part is service or care do we get??? Worst experience ever.

The service here is really great, staff was super nice and friendly. They were very thorough and quick. Would definitely recommend this for anyone out there who is in need of new glasses or contact lenses. This is also one of the only places I've found that has a Dr on site even on Sundays! Perfect for the modern working individual

I have mixed reviews for the place. The eye exam was really thorough and the doctor was very good. But when I got my glasses, I kept seeing double for every light source - street lights, traffic lights, head lights, brake lights. Everyone tells me that's because of no anti reflective coating but I always believed anti reflective coating was a comfort feature. In the end, they wanted me to pay $51 for very basic anti reflective coating. In essence, despite having vision insurance, I would have to pay for barely functioning glasses. This review is more an indictment of vision insurance than of this particular place. But I was able to get glasses with anti reflective coating included for $15 online at zenni. So remember that any upcharge when you buy glasses are not worth it. Get your eye test. Keep vision insurance with your employer if it's free or cheap and get that eye exam and one pair of glasses within that insurance amount (don't pay for any extras) then go get what you need exactly at Zenni. You will definitely come out ahead.

The receptionist Maria V. is very rude and not informative at all. Instead of answering my questions she would put me on hold. Then when she did not have an answer, she transferred me to someone more knowledgeable. This office would not work with my family in regards to trying to update child's prescription; they were more concerned about payment from insurance than helping the child attain glasses that would help him see clear. I do not recommend anyone go to this office specially if you have children with vision problems. P.S. the one star rating was not intended but it was the lowest rating available...they deserve one point of the 5 points on one star.