Orange County Retina

From start to finish this has been such a great experience. I came into this office for my first time on 9/16/24 The front desk (Vanessa & Jessica) were so helpful every time I called and as a new patient it can be hard but they put me at ease checking in , helping with paperwork, addressing my needs (because I suffer from vertigo). They are so kind...The medical staff attentive. I look Forward to an established relationship with this office. Vanessa was actually able to assist me with my app for a pick up. Thanks Vanessa for going above and beyond with that.

I injured my cornea on the Saturday before Memorial Day, 2024. I went to the urgent care and the doctor couldn't see anything too grievously concerning, but made me promise to see an ophthalmologist as soon as possible. I called several clinics on Sunday and Monday but couldn't get ahold of anyone until Tuesday. I spoke with Brittany at the OC Retina Center, and she said that I was in a kind of bind, as I'd not been given a referral from my primary care provider, yet couldn't come in and pay out of pocket because the clinic did take my insurance. I drove around trying to speak with someone in my provider network when Brittany called me back and said she'd get me in with some pending approval status. She had done everything she could to get me to see a doctor in a clinic fairly close to my home. And she gave me an appointment with an excellent specialist, Dr. Esther Kim. I was able to see Dr. Esther Kim on that Tuesday and she identified that I'd lost pressure in my cornea and would need sutures to stem the damage. She scheduled me for surgery for the next day, completed the surgery herself, and it all went very well. She also noted that I'd had some retina fluid build-up following the blow and that I'd also need an injection to clear that up. I told her that we'd had a family trip to Kauai planned and she gave me the injection in time for me to travel with my family. During my trip, I was frightened by some symptoms and was again able to speak with Brittany, who knew my case and was willing to receive images of the symptoms. She assured me that, while frightening, the symptoms were fairly normal. She then spoke with the doctor and was remarkably matter-of-fact and reassuring in that moment of crisis. They called in some drops that would help with my eye sensitivity and I was able to enjoy the trip. The sutures have been removed and the other concerning symptoms seem to be resolving. I'm feeling quite grateful to Dr. Kim, to Brittany, and to the other staffers. I may have some issues that need tending in the future, which is concerning, but I have confidence in the OC Retina Center and trust that they'll do their best to attend to any forthcoming issues.

Absolutely do not go to this practice! They keep patients waiting for hours, office staff are extremely rude and don't care about patients at all. I was told I needed a test which would be covered by my insurance. Apparently it wasn't and I ended up with a bill for the test which only took about an hour at a cost of more than $500. They were totally unwilling to work with me on a solution as well. I do not like writing negative reviews but had no choice here since all they seem to care about is money. I was also told that the Drs. don't do phone consultations when patients are having follow up issues! Horrible, horrible service.

I am working with Dr. Kim and her excellent staff in San Juan Capistrano. I am grateful for all she has done and continues to do to save my sight. Highly recommend them.

Top notch people here attending to the needs of your eyes performing several different tests on your eyes. They dilate your eyes so the total exam takes a while but they are definitely through in all that they do.

I had a detached retina and Dr. Chen and the team were amazing. Got me in for surgery and eight weeks later everything was back to normal. I can't say enough how awesome the staff is. Have to wait in the waiting room a little bit but it's all worth it to get your site back.!!

Staff members are professional and office is run efficiently. And I am grateful for Dr Rathod - he is knowledgeable and I am grateful for his expertise and experience.

Always courteous. Always efficient, and Professional. Highly recommend.