⭐Customer Reviews
4.2
★★★★☆
769 reviews on Google
I ordered my daughter's glasses and my own today, after selecting our frames over the weekend. From the moment I walked into the store, Jay Lee greeted me warmly. After I returned from my eye exam, he guided me through the entire ordering process with patience and care, making everything feel comfortable and easy.
He clearly explained the promotions available from the customer's perspective and made sure I understood all my options. I truly appreciate his professionalism and kindness throughout the visit. I highly recommend this place and especially Jay to anyone looking to get new glasses.
Harveey was amazing! (i'm sorry if i misspelled). i was having a long day, and my cheap glasses from americas best decided to randomly break on me. i was already having a bad day because of it, and harveey helped me out. she helped me find a better shape of glasses that would suit my face. her personality was amazing and so friendly, it was nice to do business with someone of a similar age (i'm 23 with crippling anxiety btw lol). i ended up picking a pair harveey suggested that i totally love. 10/10 would come again!
Thank you to Team Lead Carly for very courteous service when I walked in to have a lost sunglass hinge replaced. I was in and out in 10 minutes and Carly adjusted and cleaned the glasses without charge! All with a smile. Very impressive.
The quality of their glasses is good and that is why we bough there in the past. However, the service in the last visit was terrible. Even thought there were multiple agents in the store we I waited almost 30m for service (after selecting the frame myself) and even after being approached the service was super slow. I ended up leaving without ordering glasses and that did not seem to bother them either.
The location is great, and their office is clean and nice. The people are also very nice. However, they seem to have a hard time solving simple problems. I did my test in November last year, and I've been trying to get a copy of my exam since then (it's February now). They sent me the result electronically, but their Website returns an error. It took me several days of back and forth for them to finally check the issue themselves and see the error. They then said they'll mail me the results, which I never received. I contacted them again about it, and again, they sent it electronically, and their website is still broken. They're nice people, and they respond to my messages, but somehow, nothing happens and I still don't have my results.
I received warm greetings and full attention from Jae Lee, the store salesman, as soon as I walked in. He's so knowledgeable and understanding my needs and choices for my prescription glasses. He guided me patiently through almost the entire frame selection in store until I narrowed my choices to a few pair of frames. He checked to make sure that the frames I tried on would fit comfortably on my face, not less important is the beauty, the look that the pair of glasses could enhance my fading beauty; and the most important thing Jae told me is the discount promotion the store is offering, 40% off, then the second pair gets 50% off.. I Really enjoyed the process of selecting the frames and have the glasses measured by him. I'm a picky senior customer, but I agreed Jae Lee is a very caring, conscientious sales person, working for the benefit of customers' need. Great ! I'm pleased with his service.
I want to give a huge thanks to Carly at LensCrafters for providing an outstanding experience. I came in with broken frames, unsure of what my options were, and Carly immediately jumped in to help. She went above and beyond to find a solution that worked for me, offering knowledgeable advice and making sure I felt confident in my choice.
Her level of customer service is truly exceptional -- I felt valued and taken care of every step of the way. It's rare to encounter someone who consistently provides this kind of care and attention, and Carly is absolutely the platinum standard for customer service. I left feeling completely satisfied, and I couldn't be more grateful for her help!
I accidentally bent my Cartier glasses and thought they were ruined. I brought them to LensCrafters and met Greg Pellazar, who assessed them and completely over-delivered. My glasses are now better than before! His honesty, professionalism, and exceptional customer service have earned my loyalty--I'll be coming here for everything from now on.
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[?]Frequently Asked Questions
Where is LensCrafters located? +
LensCrafters is at 2855 Stevens Creek Blvd spc 2421, Santa Clara, CA 95050, United States, Santa Clara, California 95050.
What services does LensCrafters offer? +
LensCrafters provides comprehensive eye care including services for this business. Call +1 408-249-0705 for specific service availability.
What are the opening hours of LensCrafters? +
LensCrafters is open 10 am-9 pm. Open all days.
Does LensCrafters accept walk-in patients? +
LensCrafters in Santa Clara accepts both appointments and walk-ins, though appointments are recommended for specialized services.
What is the average consultation fee at LensCrafters? +
Consultation fees vary by service at LensCrafters. Basic eye exams typically start from $50 to $150 in Santa Clara, while specialized treatments and surgeries may cost more.
Is LensCrafters equipped for emergency eye care? +
LensCrafters provides emergency eye care services for conditions like eye injuries, sudden vision loss, or severe eye pain during operating hours.
About LensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions(r) and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
How to Get Help at LensCrafters
To visit LensCrafters in Santa Clara, call +1 408-249-0705 to schedule an appointment or walk in during business hours. Bring your medical history and any current eyeglasses or contact lenses.
Why Choose a Verified Eye Clinic in Santa Clara?
Choosing a verified eye clinic like LensCrafters in Santa Clara ensures you receive professional care from qualified specialists using modern equipment and approved treatment methods.