Sunny Optometry

Dr. Sun is amazing, smart and a clear communicator with everything to do with our eyes. She has the latest equipment and does a deep dive into the health of your eyes. I am grateful she's still available to her patients after she opened right before Covid and the disruption of rioting in Santa Monica broke into her new space. The office also has great frames and the staff up front is friendly and knowledgeable about lenses, etc. when making glasses.

My wife and I went to Sunny Optometry once in 2016 when we first moved to Santa Monica. After that visit, we chose another optometrist and never went back. About five years later, after we had moved to the East Coast, we started getting calls from a marketing call center trying to schedule our "next appointment," as if we were still active patients. We explained more than once that we no longer lived in California and asked to be removed from their list. The calls kept coming. Nearly ten years after a single visit, they were still reaching out to book appointments. If an ex called this much, you would consider a restraining order. Persistence is one thing. Ignoring repeated requests to stop contacting former patients is another. At that point, it stops feeling like normal outreach and starts feeling like predatory marketing that borders on harassment. We have since moved back to Santa Monica, but based on that experience alone, we will not be returning.

I am SO incredibly grateful that I came to Sunny Optometry and had a visit with Dr. Phan. Two of my best friends have been coming here for years, and I honestly wish I hadn't waited so long!! I had been avoiding the eye doctor for a long time -- my dad had a retinal detachment when I was younger and lost vision in one eye, which left me pretty anxious about eye exams. Yesterday was my first checkup in 10 years, and from the moment I walked in, Dr. Phan and her entire team were exceptionally kind, patient, and understanding about my anxiety. Dr. Phan caught a couple of holes in my retina that I had no idea about. She immediately recognized how distressed with this information I was and her and her team went above and beyond -- they literally made an appointment with a retina specialist for me the next day and even handled sending my insurance information over. Truly ANGELS!!! I saw the retina specialist today, and she told me how fortunate I was that Dr. Phan caught this, sharing that these kinds of issues are often missed by optometrists. I will ABSOLUTELY be returning to Dr. Phan for annual checkups from now on, and I cannot recommend Sunny Optometry enough. This review is both a thank you to her and the entire team there - and a reminder to PLEASE go to your annual eye exam!

I had a wonderful experience at Sunny Optometry choosing a new pair of glasses and can't recommend them enough! They have a great selection of high-end frames and are extremely knowledgeable about each brand. Andrew was incredibly helpful in finding a style that suited me and patient while I took my time deciding. I ended up ordering a custom pair, which took a bit longer to arrive, but the office kept me updated throughout and made the entire process seamless. I'll definitely be back!

My recent experience at Sunny Optometry was an utter nightmare. First, I will say that I came here to update my contacts prescription years ago, and that appointment went fine despite the fact that it was more expensive than I expected - I agree with the reviews that say they tend to upcharge and inflate the bill with services insurance doesn't cover. However, my latest experience was actually awful. I decided to bring in my beloved Lindberg frames I've had for years so I could get the lenses updated. I didn't mind paying a little extra for the boutique experience - I thought I could trust this small office to take each client seriously and treat my frames with respect. I ended up paying around $350 total out of pocket for the exam and new lenses, and I was told it would take around 2 weeks for the job to be ready. After week 3, I started getting worried. I hadn't heard back anything at all, so I started to call at least twice a week to check in after that. Each time they were polite and friendly, and promised they would get back to me with updates by the end of xyz day, but then they would often just forget to call me back. It seemed like no one was pushing my job forward. This went on for 8 weeks! By the end of it, I was at the end of my rope and truly worried I would never get my glasses back. Apparently, the lab working on my lenses lost a piece of the white trim, a crucial part of my frames (pictured in the first image). The manufacturer no longer makes that part so they had to replace it with a transparent trim (pictured in the second image) that completely destroys the original style and personality of these glasses I cherished so much. To top it all off, my botched glasses now make a disturbing creaking sound every time I put them on or adjust them (see video) as if the lenses don't fit properly. The new lenses sound about ready to pop out. All in all, I paid a lot of money and waited almost 2 months for a completely botched pair of glasses (the frames originally cost about twice what I paid here for the lenses) and the only thing they are willing to do to compensate me for the time, money and headache is to update the lenses on my backup pair of frames. Fool me once... Don't trust this business. If you have simple needs, like you just want to update a prescription/order contacts, I would recommend Target. You can easily schedule with Target online. If you have a more complicated job like I did, absolutely steer clear!

I hadn't been to the eye doctor in over five years, so finding a new provider in a new town took some time. Not every place accepted my insurance, but thankfully Sunny did, and it's conveniently close to home. The staff were polite, welcoming, and helpful throughout the entire visit. Dr. Kim is very knowledgeable, practical, down-to-earth, and easy to talk to. Overall, a very positive experience. I'll definitely be back for my 6-month checkup!

This is a very clean, professional office. The staff is always courteous. The doctors are obviously well trained, experienced and they care about you as a patient! They use some of the latest technologies to ensure your vision is well taken care of.

Very thorough evaluation and helped me uncover the root cause to a few longstanding eye issues I have. Best eye appt experience I've had to date. Doctor was caring and knowledgeable, highly recommend!