Total Vision Solana Beach

Right off the bat, Rochelle is an amazing member of the team and total vision is lucky to have her. From start to finish she made us feel welcomed, kept a friendly demeanor and went out of her way to ensure we were getting the most out of our insurance benefits. Even during a busy end of year period she made us feel completely at home and provided the highest level of support. Glad to have visited and thank you to Rochelle.

I usually like the service here. However last time I went for a repair of my glasses, that I just bought last June, the person for reception not only was condescending when trying to explain what the problem was but she did a horrible repair. She did force a screw in (without adjusting the hinge) and in the process scratch the temple. I sent an email to Total vision and I haven't gotten any answer. I don't think this is acceptable.

The absolute worst experience. Brought in my glasses to get a new prescription. Two weeks later I found out they lost the frames. 10 days later the glasses came and they were incorrect. 10 days later, I checked in with them and found out that they had broken the lenses and had to redo them again. Today two weeks after that, I picked up my glasses. A month and 10 days it took them to get the glasses right. In between all this time, I kept asking them to please check with the lab and call me and they said they would and I never received a return phone call. Today is Tuesday. I called to see if the glasses were in and apparently they came in last Friday and no one called to tell me that they came in. There is no reason to ever use this business. They do not know what they are doing.

I recently had the pleasure of visiting Total Vision for an eye exam and glasses selection, and I must say that I had a fantastic experience! From the moment I walked in, the staff made me feel right at home. Alexandria and Daisy were incredibly friendly and helpful when booking my appointment and selecting frames. They took the time to understand my needs and preferences. During my eye exam, I was impressed with the expertise of Dr. Chan. He was very thorough and knowledgeable, and his insights on the health of my eyes were invaluable. He made me feel comfortable throughout the exam and took the time to explain everything in detail, which I appreciated. Overall, I can't recommend Total Vision enough. The staff is top-notch, and their commitment to customer service is evident in every interaction. If you're looking for a place to get your eyes checked and find the perfect pair of glasses, look no further than Total Vision. I'll definitely be back for all my eye care needs! Five stars all around.

Dr. Chan always explores options for his patients. I have been under his care since 2008 or 2009. I can always trust him to advocate for me and my family's eye cares. He also has a great team support his practice and patient cares. We are thankful for Dr. Chan and his staff!

The only good thing about this place is Dr. Chen! I know there has been a change of ownership and if Total Vision is hiring the other employees, they need to do better! There is an employee with silver hair at the front desk who tried to sell me a pair of glasses for over $1000. I ended up buying glasses online for less than $200. She also forgot to update my new perscription so when I ordered new contacts, they were the old perscription. Then, I got a bill for almost $100 for a contact fitting. I went in person to ask what this bill was for and she said it was for the new perscription which she forgot to put into the system over 6 months ago. I went ahead and paid the bill. I will continue to get eye exams from Dr. Chen because he is so amazing but I will never order glasses or contacts from this company.

I can't say enough about Del Mar Eye Care and, specifically, Dr. Carlton Chan! Twelve days ago, I was misdiagnosed by three different doctors and prescribed three different medicines which worsened the swelling (and pain) in my left eye. I was referred to Dr. Carlton Chan and was seen immediately. Dr. Chan knew in under ten minutes exactly what was going on with my left eye, and he took the time to pull out a huge model of the eye and then patiently explained what a sty was and how the eyelid's tear ducts worked. After I needlessly suffered for twelve days, a single visit to Del Mar Eye Care delivered peace of mind, a plan to get my eye the relief and healing it needed, and I'm already feeling much better! The staff was very courteous, friendly, and the type of people you immediately feel as it you had known for years. I highly recommend Del Mar Eye Care and Dr. Chan, and I'll be sure to tell everyone I know about them. My only regret was that I hadn't come see them sooner. Side note: two family members had seen Dr. Chan in recent years and been similarly impressed after receiving eye examinations and picking up prescription lenses. If I could give 10 stars, I would. These folks know what they're doing and they do everything with excellence.

Yesterday I had a piece of metal embedded into my cornea. I called Del Mar Eye Care and they get me in within the hour. Not only were they quick but each and every employee as well as Doctor was super friendly, caring, and welcoming. The doctor was super clear and honest about each step in the removal process and I never once felt nervous even as he was bringing the needles close to my eye. This morning, as the doctor told me should be the case, I feel 100% better and I cannot express how much I appreciate it. Thank you Del Mar Eye Care!!