Retinal Consultants Medical Group

I had a consultation for my eye retina. The doctor recommended treatment. All good so far. Well. No one I mean no one reached out to me regarding any review of my insurance benefits and what my financial responsibilities were to expect. I received call from my insurance that procedure was approved. SURPRISE I get asked upfront that my coinsurance was due !. Financial advise from a not so compassionate or concerned rep was that that is what it was to be. Overall the office is blasee friendly but no real concern for patients. I recommend the entire office to receive customer service training. There should also be a financial counselor on-site to help patients understand their benefits and financial responsibilities. Transparency is key.

I have never been to a medical office with such an uncomfortable negative energy. First, before they even said hi, I was given a mask. Umm... hello to you to. I noticed that almost the entire staff were being followed around by extremely rude trainees, who all seemed to want to do only the bare minimum that was required of them, which included fake smiles and niceness to the patients. I observed these attitudes from the trainees towards everyone in the office, and wonder what is going on that there are so many trainees (high turnover?) and what is the deal with their attitudes?! The seasoned staff who were doing the training, seemed to be friendly and tried to be engaging though, which is the only reason I will give this place the 2 star. My hat is off to Jeffery and to the lady who operates the photography machines (the Clarus and the other high pitched machine) and administers the injections for FA (I didn't get her name, but she was great). When in the actual exam room, the doctor's assistant came in and began working at the computer while the doctor was with me. Then a second girl came in and just stood around. No idea who or what her deal was but her scrubs didn't match anyone's in the office and she was the MOST FAKE friendly I have ever had the misfortune of encountering (she walked me back to the front desk and was so phony in how she spoke). The doctor, while friendly, also seemed disinterested in getting my story (just worked off a few notes from my referring doc) or really figuring out what was going on with me. Two other eye doctors have both noticed something unusual which matched my concerns, but this 'specialist' shrugged her shoulders and said nothing stood out. And don't expect this office to help you with any additional follow-up or referrals. The doc wants me to get another test, but won't have her office tell my referring eye doc, set up a referral, set up a test anywhere, give me anyone's name, or even write it down for me. I truly felt like my original optometrist did a better, more thorough exam and testing than this specialist. I will find a different specialist office for the future (and a re-exam) and definitely do not recommend this one to anyone.

I was experiencing cloudy vision and floaters in my right and left eyes. I wanted to make sure my retinas were not bleeding again. The Doctor checked me out and found eyes ok. Very personable and experience was quick and pleasant. Put my mind at ease

What a wonderful bunch of people. I was sent to them and I was diagnosed with retina detachment had to go to Sacramento to have surgery the Dr talked the sergeon into waiting for me because it was the serious. Before I left on of the nurse's came back in and said here the doctor said to give you this. It was an envelope with$20 in it for gas. That touched my THANKS AGAIN

Dr Reed was rude and has a horrible bedside manner. It is hard to believe that he works with elderly patients on a regular basis. As a nurse I was blown away at such a rude physician

I take my mother-in-law here. So far I have nothing but good experiences. The ppl are extremely nice and her Dr. Is a doll.

Hi all this place is really bad I had a procedure done with the doctor at the time I had no insurance so I asked how much money it would cost almost 5000 dollars so I payed cash and now I find out I owe 1200 dollars more for the Anastasia doctor as well I would not trust this place good luck for bless

Very knowledgeable, caring doctor. Highly recommend. The office staff in Stockton is very pleasant and the technicians are great!