America's Best Contacts & Eyeglasses

These folks are amazing, professional all the way, very helpful and after all was said and done, my glasses were perfect, the fit was perfect and because they are readers I could actually see what I was reading, how wonderful is that, in closing let me say, I'm sold, won't ever go anywhere else for my vision needs, thanks so much for an awesome experience, warm regards DG.

The youngster cops an attitude the second you come back and complain. I don't enjoy going back and forth 5 or 6 times! I said something and of course the other girl said "I didn't see any attitude". Funny that my friend (who was with me) sure noticed it. Oh well. Three people are very nice and the other one needs some training. Glasses are a tiny bit better, in other words, not as I expected, but now the frame won't fit like I had before. I think they made 3 attempts at bending the frame for me, but it's still not like I expected, or how I wanted.

I made an appointment for this office on October 11 and ended up purchasing 2 pairs of glasses and 2 boxes of contacts. I was told everything would be ready for pick up within 7-10 days. I picked up my glasses within that timeframe but the contacts had still not arrived. I was told to give them a few more days. I called back a week later, still no contacts. Another week later, still no contacts. It has now been 7 weeks and I am now told the contacts are on back order. Why didn't anyone call to inform me of this during this 7 weeks of waiting? Why did I have to keep calling in instead of them calling me with updates? I spent a total of $748.13. Today I called in today and requested a refund for everything. I was told that because it is past a 30 period, I cannot return the glasses. So apparently, they only follow timelines when it's convenient for them. I have been wearing contact and glasses for nearly my entire life. Needless to say, this has been the most disappointing optical experience I have ever received. Their customer service is not bad, it is just not existent. However, they were gracious enough to refund me $165. Additionally, I did find another company to order my contacts with. The exact same brand and I received them in a week! Thankfully they weren't on back order.

I have purchased 2 pairs of glasses and both have scratched very easy. The lens that are provided are horrible. Make sure you add the scratch protection and make sure it's added to the right pair. Mine was added to reading glasses, when it was suppose to be my daily glasses. They get scratched even with the glasses cleaning rag. I will not return again. Waste of money.

My experience at the Yucaipa Americas Best was wonderful! I was late and they still saw me happily! Debbie was very helpful and answered all my questions, and so patient while I made decisions, and the lady who checked me in as well, I believe her name was Alli, she was super! Everyone was great, and very nice! My family always goes here, it was my first time. It was great new lenses, prescriptions, and frames, I was in an out in an hour.

Predatory sales practices and horrible customer service. Had to go to this store to resolve an issue with a box of contacts I received from another store that had closed down. This store refused to help me without finding every way possible to charge me more money (I was so kind and patient, trying to explain the unique position I was in and understand their policies and processes). I was forced to see their doctor who agreed the issues I was experiencing were due to a manufacturing defect with my contacts that was causing scratching to my eye. Even then, I was still charged again for the unnecessary visit in order to get my contacts replaced. The customer service department is also useless and was unable to help. I wouldn't be surprised if all their locations started to slowly shut down due to caring more about money than their patients/customers.

My wife and I came in to purchase glasses and had a very pleasant experience. They were very knowledgeable and helped us choose the perfect glasses. When we went back to pick up our glasses they made sure we were completely satisfied. A big thank you to Yoselin for her assistance.

I've been coming to this place for years. Quality service and good prices for eyewear. I went there a few days ago to get my son's glasses fixed. Stephanie was courteous and prompt. She fixed both his glasses quickly and competently. I am due for new glasses and I will be returning there.