Pearle Vision

I had a mixed experience here. My original appointment was scheduled as an in-person visit, but a couple of days beforehand the office called and asked if I'd be willing to switch to a remote exam. I agreed because the timing mattered to me, but the remote format didn't feel ideal. I did get some assistance, but there wasn't much real guidance or discussion about my concerns, especially around selection and the cost of prescription sunglasses versus how long the lenses typically hold up. A bigger issue came up later. The optometrist told me my prescription hadn't changed much, but when another provider compared my 2024 prescription to the new one, he noticed a big shift -- especially in my left eye, which had moved from nearsighted to farsighted. Based on that, I asked Pearle for a re-evaluation. To their credit, they fit me in quickly, were pleasant during the exam, and acknowledged that mistakes happen. The recheck confirmed there had been a typo in the original prescription, which could have led to a very expensive pair of incorrect sunglasses. Overall, the follow-up was handled well, but the initial error and the lack of in-store help were frustrating. I appreciate that they corrected the mistake promptly, but I'll likely go to a local optometrist next time for a more consistent experience.

Honestly - it's weird to rate an eyeglass shop, but here we are. I'm rating more so the optometrist appointment than the shop itself for what its worth. Here's my frustations: 1) The doctor was on his cell phone with a scammer when I was called in - he said he likes to keep them on hold and waste there time. Seriously? He had them on the phone in the background on speaker while conducting the appointment - very strange, but that's not what's making me give 3-stars here as he seemed professional in all other aspects. 2) And this is what's making me give them 3-stars....the billing was sketch. When you check in, you check-in on an iPad with a series of questions. I have a regular ophthalmologist whom I see - however they don't accept my insurance for vision exams for eyeglasses. As they seem to be pretty straightforward (1 or 2, 2 or 3, 3 or 4, etc), I figured I'd go to Pearl Vision as they had appointments available. During the check-in portion, they ask you if you want additional services that cost extra. Your choice isn't "Yes" or "No" - it's "Yes" or "I'll discuss with the provider", which is what I selected. They took me in, checked my current script and did some retinal imaging (which I said "I'll discuss with provider" and they did this before even seeing the doctor - this was done by the person who was working the check-in desk. I was eventually taken to the doctor and we did the vision test to come up with the scripts I needed. I paid what they had me believe was the insurance copay of $49 (seemed high for a vision test, but whatever). I'm glad I got an itemized receipt (which I had to ask for as it wasn't voluntarily given - the only reason I asked for it was because I thought I may need to submit to my insurance as it was higher than I would have expected). When I got home & reviewed it, I noticed that he vision test was $200 ($190 paid by insurance) and $39 for the Fundus Photography Screening (which I had thought I had "declined" by saying I'll speak to the provider about it). They also charged a 3% credit card surcharge (which they didn't disclose to me when I went to pay by credit card ) could have just paid by cash and saved that BS surcharge). I reviewed the itemization and found I was charged for something that 1) was never discussed with the provider and 2) I had not approved. I called them and they told me that it was required (and if that's the case, they should have said something about it and been transparent, which they were not). After stating my case that I shouldn't be charged for something that I wasn't advised about and that I had opted out of, they finally relented in refunding me the money, stating that I needed to come back to their Boulder store (30-min away from my house) to have my credit card swiped to refund. I called them out on that being insane because any terminal can refund over the phone. They relented to that and refunded me the $39 they should never have charged me in the first place for. They did say that that the photography was not optional and that if I hadn't done it, then they wouldn't have done the eye exam - which is fine. But they should have disclosed it and told me that. I can't recommend going here if you want to feel like you're getting a quality experience. I had planned on purchasing my new glasses and sunglasses here, but they definitely lost a customer today.

I had a great experience! The doctor did a thorough exam, listened to my concerns and provided recommendations for glasses and contacts.

If I could give this place zero stars I would, I came in for an appointment after confirming beforehand they had my insurance on file, I show up and surprise and they don't have any of my insurance information, I give it to them and they "supposedly" can't find it. I then call my insurance and they confirm it is still active. I continue negotiating with the front desk lady I think her name was Cara? It started with a C, she kept switching her story and prices, every time we would agree on something. Very clearly trying to scam money out of someone who obviously isn't to sure about the process and overall super rude not just to me but to all the customers. I watched them do it to the man in front of me as well, clearly trying to get money out of us all. Not happy with the experience at all, second time I've come in second time they've been unnecessarily rude. Pearle Vision please get better associates or teach them kindness.

Warm, professional, cost-mindful exam service. Nice glasses choices. Helpful service to find the best pair and lens options. It felt like neighbors helping neighbors.

scheduled an appointment; they tried to make it virtual, i cancelled, then they spam me with reschedule emails with no unsubscribe option. i don't do reviews often but they need to respect people more than this.

Annoying place to deal with. Exam was fine, but the more experienced staff member was extremely confusing in communicating my plan benefits (yeah I could have checked them on my own but I had forgotten to check the detailed plan allowances prior). I needed more contacts which I only use for sport, so I wanted a really small number of them. She convinced me I should get 2 boxes of 90 using the "contact allowance" which was $200 some, so I said okay I guess. Turns out it's not a contact allowance, it's a lens allowance for either contacts OR glasses. She failed to tell me this until after we processed the transaction. She also never told me that I could only use EITHER contacts benefit OR glasses benefits per year, not BOTH. Anyway, I had these contacts waiting for pickup, and I had to try *three* times to pick them up. First time was on a Saturday about half hour before closing, I go there, they're not open, no notice on the door. Okay, fair, maybe something happened, someone got sick whatever. Go back the next Saturday. Closed AGAIN, this time with a sign saying it was only for that day. Finally went back Friday half hour before closing and managed to get in. At this point I tried to return the boxes, reinstate the benefits, and buy a single box out of pocket (since I still needed some). They were willing to do it with some reluctance, though the same manager told me within a few minutes that the minimum purchase is 2 boxes, then that it was 1 box. Which is it?? Since the price of one box out of pocket was about equal to some cheap frames elsewhere, I decided to just keep both boxes, buy the cheap glasses out of pocket, and never come back. On top of it all, once I received a final bill for a modest $25 additional, there appears to be no way to pay online. I have to hand write out my card number and postal mail it in or call someone. It is the year 2024, why can I not pay online?? Two stars, one for an easy exam and online scheduling, one for the very nice front desk girl. Not enough to return back though! EDIT: 1 year later and now they won't stop hassling me from multiple business names (Pearle, family first) over text for a new appointment. I found out the place I went before IS in fact on my new insurance so I'm going back there.

I had the most amazing and easy experience here! I highly recommend Pearle Vision, 10/10 experience