National Eyecare Associates

My husband and I came to this LensCrafters location yesterday for our annual eye exams, and we had a GREAT experience that exceeded our expectations. Right when we arrived, we were warmly greeted by Lacey, who helped us get checked in and seated. Julasy then helped us sign consent forms before taking each of us back for some eye tests. She was very kind and provided clear promptings and instructions for all of the different machines. Then we were escorted back to see Dr. Hopper, who is AMAZING and thorough. Dr. Hopper really took her time with us, and I appreciate that she gave careful consideration to the subtle nuances of my prescription, taking into account how I use my glasses and how my vision might change over time. She took high-definition photos from the fundoscopic exam and explained all of the findings in great detail. My prescription was promptly sent up to the front so that I could select a pair of frames for my new lenses. And then we met Josh, who was kind, funny, and so helpful. He was patient with me as I tried on more than 10 pairs of frames, providing honest feedback and helping me choose. (Lacey came over and helped me decide, too!) Josh was warm and engaging, making the interaction feel authentic by sharing a bit about himself and showing genuine interest in us. As we were leaving, I had some follow-up questions for Dr. Hopper and she was nice enough to step away from her charting to sit with me for a few minutes, ensuring I understood everything and had clear instructions. This was one of the best health care experiences I've ever had, from both a medical and customer service standpoint. It's a beautiful facility with a great selection of eyewear, and every staff person was lovely!

They do not honor the prices they quote. I called and asked what they charged for a contact lens fitting. Explained that I already had a 2-week old eye glasses prescription and that I needed only a contact lens fitting. They quoted $138. I made the appointment. When I arrived the next day, they quoted a price closer to $200. I explained that I had called the day before, told the person on the phone that I had a 2-week old eye glass prescription, that I had explicitly asked what they charged for a contact lens fitting, and that the person I'd spoken with the day before told me the price was $138. The receptionist said the $138 price was to get a prescription for eye glasses. She apologized that someone had given me bad information, but refused to honor the price they quoted. I left and found someone else to do the fitting.

Lenscrafters provided a great experience from start to finish. As soon as we walked in, Lacey greeted us warmly. Julasy checked us in, made the process seamless, and kept us informed every step of the way. Dr. Hopper was excellent, she spent plenty of time with me and was very thorough. Josh was fantastic at helping my wife and me pick out our frames. Highly recommended!

My experience at the Westminster store was one of the best I've had getting an eye exam and choosing glasses...always a challenging experience. The staff really wanted to be of service and help from checking insurance to keeping me informed about the time of my eye exam and, the most important part, choosing frames that I'll be happy with. I had fun with the woman who helped me make the final decision about which pair and the features in the lenses that would work best for me. The biggest surprise was that I could have lenses made for the glasses I was wearing and love, and, at 50% off. Wish I could remember her name. She deserves a raise!

Came across this LensCrafters by accident but I am glad I walked in and was able to make an appointment. Everyone was very nice and the eye doctor was very nice as well. I would totally recommend them!

Very quick and easy appointment with friendly and helpful folks. This is my 2nd time using a "virtual" eye exam.

I have been coming here since 2020 and have never had a bad experience. Most recently I have been having issues with my insurance not trying to cover my visits despite coming here for 5 years with no problems and the staff was so incredibly helpful and kind throughout the entire process, I cannot thank them enough for all of the help with managing this stressful process and working out a way to get me the vision help I needed with less of a headache. I highly recommend coming here even if its out of network for the staff alone, not getting my eyes dilated is also a huge perk.

Staff is so kind and friendly. The office was bright and comfortable. They were also very gracious with my unexpected scheduling changes and took care of all my needs. I will be returning!