Visionworks Centennial Center

Time is our most valuable commodity -- and customer service experiences matter. After relocating from Broomfield to Aurora, I decided to try Visionworks. I updated my prescription with them and spent a significant amount of time with an associate at the Southlands store picking out both new glasses and sunglasses. A week later, my glasses arrived -- but not the sunglasses. Wanting to make only one trip to pick up both pairs, I waited for an update that never came. When I finally called to ask, I learned that the wrapped frames I had chosen weren't compatible with my prescription due to my astigmatism. That's extremely frustrating information to receive after investing all that time in the selection process only to be invited in to do it a second time. I was then advised to visit the Arapahoe and Parker location, where I was told they could handle Maui Jim wrapped frames with my prescription. Unfortunately, that visit was even more disappointing. The customer service was apathetic at best -- no greeting, no effort, and no enthusiasm. The associate didn't even stand up to assist or show me any options. Avoid at all costs. Find an optical provider that values your time and treats you with respect. When employees do only the bare minimum, they're effectively marketing themselves -- and their company -- as replaceable. Thank you, Visionworks, for the reminder that there are better options out there. I won't be settling for poor service from you again.

Dr. Jackson was amazing and precise. The front of the house was very attentive and very well educated. This is the first time in years that I have been to an eye care Dr. that really cares about making things perfect. I will be seeing him and this Vision works for a very long time will not have it any other way. They are an amazing team and I loved the way they treated me since I walked in. Really love this Visionworks. If I could have given them 100 stars I would have.

Theyre professional- but dont any advice from them without a second opinion. They told me it was fine to wear a torn contact lense, of which scratched my eye and a piece broke off and got stuck. Any eye doctor that gives you that kind of advice shouldnt be taken seriously.

Welcoming and friendly staff. Exceptional Customer service. Staff was attentive and helped me with my issue efficiently and exceed my expectations.

Incredible customer service. I purchased frames and had an eye exam. Every interaction I had with each part of the business was wonderful. The staff were all knowledgeable and kind, and especially patient. I'm glad to finally have found something better!!

Everyone at the facility was great. My exam was fast and professional. I had some old frames and am getting new sunglasses made with them.

We had appts at this location recently. This was one of the places recommended by our insurance. After arriving, we were told the only eye doctor that accepted our insurance wasn't working today. I had made the appts in advance, did the online check-in, and answered the reminder call for our appts. At no point did they inform us this might be an issue and only offered to reschedule. My partner isn't able to take off work much and must do so far ahead of time. I called America's Best after and we were able to do walk-in appts the same day. Visionworks Centennial is not worth the frustration and hassle.

Avoid this location. Customer service is terrible. Doctors seem fine. But dealing with any other aspect of this location is a nightmare. I just don't have the time for their incompetence. It's painful.