Vision Essentials Optical Center | Kaiser Permanente Capitol Hill

This was my first time visiting the Optometry department at Kaiser Capitol Hill Medical Center. I was called back from the waitinf area at my exact appointment time and after the tech assessed my eyes and took my blood pressure, I waited briefly (no more than 10 minutes) for the doctor. I saw Dr. Lee who was very nice and welcoming. Excellent bedside manners. I was assisted by William in selecting my frames. William was a delight. He was very patient, offered frames based on my preference, and stood ready to unlock every frame that I wanted to try. The frame selection was great with a decent variety of designer frames available. Overall, my experience was great and I look forward to returning to pick up my frames!

William helped me out with a new pair of glasses. He was efficient, kind, and showed how even routine interactions can bring out our shared humanity. It was a pleasure working with him

Me and my daughter have been sitting here for OVER 30 minutes just to pick up glasses? These people are slowwwwwwwwwww I mean put some pep in your step it's other people waiting. It's no reason why we should be here this long just to pick up glasses!!! I will continue going to camp spring they are entirely too tortoise like here.

I want to give a big shout out to William Hennigan for all his help. He was super patient, kind, and helpful. He answered all my questions (and there were alot) and got me fixed up nice. Thank you!

Tapria was very helpful in assisting us with selecting glasses for my son. We had a great experience she made sure he was comfortable.

I had an outstanding experience with William in the Kaiser Permanente's Capital Hill Optical Eyewear Department! From the moment we walked in, he greeted us with professionalism and a calm, friendly demeanor that immediately put both me and my Gen Z child at ease. William was not only highly competent in helping us navigate the wide selection of eyewear options, but he was also incredibly understanding and patient--especially important when working with a style-conscious teenager! He listened attentively to our concerns, answered all our questions thoroughly, and offered thoughtful recommendations that balanced function, fashion, and fit. Thanks to William's expert guidance, my child walked away feeling confident and excited about their new glasses--a rare feat! His dedication to customer service truly sets the bar high, and we're so grateful for his help. Highly recommend asking for William if you want a seamless, respectful, and enjoyable eyewear experience.

Stefany, Dr. Nguyen, and Mr. William were all incredibly kind, patient, helpful, and personable. Out of the dozen or so eye care practices I've been to in my life, this stands out as one of the best!

Tapia & William thumbs up! They were both customer oriented excellent service, they made me feel confident with assisting me with great picks for my glasses very satisfied. I give them both 5 star rating!