Warby Parker Coconut Point

Wasn't even going to a Glasses store. Was next door at Apple iPhones. Saw Warby Parker store on the way out of Apple. I have needed to ask an important Eyeglass question for months. They were superstars from the minute I walked in. PRIOR PROBLEM ... I had new bifocal glasses made somewhere else and when I put them on all I could see was the RX numbers in my field of vision. They told me that ALL eyeglass stores had to do this. I was told I would get use to it. Well, that never happened, it never went away. I ended up returning the new glasses and have been wearing my old scratched up blurry glasses since. CURRENT... All I needed was to ask my ONE unusual question... (That nobody can ever answer)... and boy did they all get involved with trying to find me an answer. Especially extremely helpful was the Supervisor Orlando. He helped me problem -solve my eyeglass lens issue with real curiosity. And he found the answer. This prior company inscribed the RX number on the wrong area of the lens. I unfortunately was only passing thru and happened to see an Apple Store. So didn't have time to actually get New Glasses. But if you need New Glasses with Exceptional Customer Service ... then go here immediately!!!

Best eyeglass visit EVER! Won't be going anywhere else. Great selection of frames, too. I like fire-engine red frames, and they had three to choose from. Eye exam was great! They have awesome technology and the employees are wonderfully friendly and knowledgeable.

I highly recommend going to this location. I was visiting family and live in Wisconsin. My glasses broke and could not be fixed. Cheyenne came to the rescue by trying to fix my glasses and continued to try until she came up with a solution. I cannot begin to thank Cheyenne for her fantastic customer service. I have shared my experience with family here in Florida. They will all be coming here! Thank you again!!!

We walked in this beautiful store today. Stephanie was extremely helpful and awesome. My husband needed a little repair at his glasses and she fixed it within a few minutes. Thank you so mich for this kind support. The store is great and for sure we will come back.

Excellent service! Everyone was so helpful and made me feel comfortable during my appointment. However, I will mention that one of the employees, katie, was wearing a see through mesh looking top that showed her bra. She was helpful, it's just a bit inappropriate to be dressed like that in an office. Overall, Warby Parker Coconut Point an amazing place with great staff and great service!

Unknowingly, I dropped my Warby Parker glasses while exiting my car in the garage and they landed behind my car's tire. I ran over the glasses (in a WP case) unknowingly and later found them. The right ear stem would not open--it was severely bent at the attachment. The WP leather case protected the lense from being broken.) I knew I would need a new frame and took them to WP in hopes of buying the exact same frame so my prescription lenses would still be useable. Orlando examined the glasses and thought they were beyond repair but continued working on them for quite a while. He was able to fix them!!! Other employees at the store were cheering for him also!! I buy all my frames at Warby Parker and will most certainly continue to do so after this experience at the Coconut Point store!! Hurray for Orlando!!

Went in today at 1:33 pm for an adjustment on my glasses that are digging into my ear. They were not able to complete it and asked me to come back since the optician was out of the building. I said ok. It is now 5:36 I got no text to come back (I was on the waiting list). I just got an email asking for my feedback since I was a "customer" no I wasn't I never got called back. Now I'm sitting here with non functional glasses. Thanks.

I had the best experience shopping here today! The most helpful staff and they do not pressure you or hide any upgrades but rather ask and educate on what is available! The pricing here is amazing and I feel even better about my purchase that it gives a pair to someone in need when one pair is purchased! Will never go anywhere else!