Edward Beiner Eyewear on Las Olas Blvd

I had a deeply disappointing experience with Edward Beiner that raises serious concerns about how they handle rare inventory. I purchased a Jacques Marie Mage Casablanca Noir -- an extremely rare model -- after monitoring their site for a long time. The order was confirmed, charged, and physically shipped. UPS tracking shows a confirmed pickup scan in Miami, meaning the item was boxed and handed to UPS. The next day, Edward Beiner manually requested the package be returned to sender mid-transit, then informed me the order was canceled due to an "inventory discrepancy" and that the item was oversold. This was not a label-only situation -- a real unit was shipped and then intercepted. Calling this an inventory glitch after the item had already left their possession is misleading at best. From a customer perspective, this feels less like an error and more like a post-sale reallocation once they realized the demand or value of the item. While I was refunded, the way this was handled shows a lack of transparency and respect for customers, especially collectors purchasing hard-to-find luxury items. If an item is sold, charged, and shipped, it should be honored -- not pulled back quietly after the fact. I would not recommend purchasing any items from Edward Beiner unless you are prepared for the possibility that your confirmed order may be canceled even after shipment.

We are repeat clients of Edward Beiner on Las Olas only because of the exceptional, attentive, and professional assistance of Salesperson Benjy Cosovan. He is knowledgeable and is extremely helpful with style suggestions. The store carries a wonderful selection of eyewear, beautifully displayed, and the showroom is beautiful. We always look forward to shopping with Benjy.

Britney, the manager provides an excellent service. She is very knowledgeable on the type of lenses, frames, very patient and professional. Takes pride in her work. Thank you so much for your service.

Fantastic service. I came in because my glasses had become crooked after a fall. I don't even live here. I'm from Sweden. The two people who were inside dropped everything they were doing and fixed my glasses for free! Truly amazing service. Such kind and wonderful people here.

From start to finish, my experience was fantastic. Viorica excels at providing excellent customer service. No one else comes close to matching it. Extremely courteous and sincere. With Her, Edward Beiner has a strong reputation. Thank you once again for everything.

What a wonderful shop. The people are super helpful and informative. The selection is out of the world. Nothing boring there. We will be back, we love our new frames.

The service team is amazing! It started with my friend dropping off sunglasses that she did not purchase from Edward Beiner, and the team still assisted her. She worked with Benjy, and he was friendly and was able to turn around the repair quickly. I decided to use them for an eye exam and glasses because I really liked the brands they carry. The staff were incredibly helpful with picking out glasses for me. When my glasses were ready I returned and Benjy helped me fit the new frames. Overall, I am very satisfied and will return.

We've been dealing with Brittany for longer than Edward Beiner has been on Las Olas. She is always inspiring us and leading us in the right direction . I love my new shades!! And these upgraded Progressives are the bomb.