South Florida Eye Care Center: Lofton Robert L OD

I have been going here for years but now I can't stand to set foot in that place. They have too many patients and not enough doctors and staff. I have had them give me the wrong contact prescription, forget to order my contacts, they have told me the wrong appointment date over the phone and when I show up they tell me that I am not on the schedule and don't even bother calling and asking for information because they will tell you they will call you back and never will!!

If I could've given no stars i would've. I went to this office last year and decided to try this year. I went in February and I'm still waiting for my glasses. I call, leave messages and nothing. When I finally spoke to someone I was informed that the problem was my insurance. I called my insurance and I was informed that they paid the day after my visit. The rep tried calling and she got the same results. Dr Lofton is an excellent dr. This is poor management and employees that lack training or simply don't care. 526.00 dollars and 2 months. SMH!

I absolutely loved Ms. Alexis cheerful and professional disposition. I did not have to wait long to be seen. I definitely will be back next year.

I had the eye opening experience of my life at this place. The Doctors I have no qualm with, is their sales departments approach to the up selling technics. For years I had been attending this facility for my eyecare needs with out questioning their procedures. All that change recently. I was always bought my eye ware through insurance and I had no idea as to what the insurance covers or not so I depended on their sales team to help me. Recently I changed insurance and I was for the first time told the benefit amount I was entitled to. With the new insurance I could buy contacts, bifocals, frames and any other addons I wanted with the knowledge that I would have to pay any overages I incurred. The sales person proceeded to bring the tray I was always shown and the same information was articulated "these are the frames your insurance will pay for". The tray was full of unappealing frames that would brake your heart. I asked for bifocals lenses and the sales person articulated "your insurance does not pays for that". We proceeded to what she had to offer and ended up with reading glasses only for almost the total of my benefits. Days before this happening to me they were asking for $504.00 for glasses with polycarbonate, transition, and antiglare for one of my sons and $385.00 for glasses with polycarbonate, transition, and antiglare for my other son. Mind you these were not the frames my sons wanted, and that helped me tremendously. I told my sons if they did not see what they wanted we could go to another place and see if they can get wat they were looking for. After visiting various places we ended up at of all places Walmart and from $504.00 we were able to get what my son what he wanted and more for total of $365.00 including polycarbonate, transition, antiglare, a second pair of safety glasses with a 1 year protection that was not included in the $504.00 price. For my other son from $385.00 we lowered it to 325.00 and he got polycarbonate, transition, antiglare, a second pair of safety glasses with a 1 year protection that was not included at the $385.00 price ither. So if you decide to visit these doctors take your prescription and do some walking to find what is better for you. Some think it is not my money, but if you don't use it wisely it will end up coming out of your pocket. So I took my prescription and went to another place and was able to obtain my bifocals for less than my benefits with a frame I picked from the wall and not from a tray of dilapidated unappealing frames including Polycarbonate lenses. I have documented all that I am stating in this review so that we may avoid confusions latter on.

Been coming since I was 12 and the experience only keeps getting better. I would like to give a special thanks to both GIGI and DR EZEQUEIEL for helping me out and giving me the undivided attention. Have to see both again!!!!!

Staff is nice. However, every time I go there the dr is always in a RUSH! Its terrible. I had to see another optometrist to get my GPC resolved.

This place is horrible. Avoid it like the plague. The glasses are overpriced. When I finally got my glasses, the lenses were not crystal clear, the seem to have some dust particles on them that wont wipe off and not to mention the rude staff and its always crowded with nowhere to park. Coming here was a waste of my time and money.

Alexis at the front desk is so sweet very easy to talk to and super positive.