America's Best Contacts & Eyeglasses

I had a very disappointing experience with the eye doctor Chasens From the moment I met her she came across as very serious, unfriendly, and honestly quite rude My previous eye prescription (done at another location) had expired according to their policy I explained that I felt comfortable with that prescription and preferred to use the same one. However, they charged me $69.00 for a new exam with her After giving the new prescription some time and trying the glasses I truly could not adjust to the new formula. When I returned to discuss it she claimed that I had requested it that way which is not true what bothered me the most was her unwillingness to take responsibility and the way she addressed me it felt dismissive and unprofessional Thankfully Yizema noticed how upset I was and stepped in to help. She was kind, understanding and made a real effort to improve the situation. Because of her my overall experience with the company was better than it would have been otherwise If it were only based on the doctor's Chasens attitude I would not return. Customer care and professionalism matter, especially in healthcare

Amazing service and great attention to detail. From the moment I walked in, the staff was professional, patient, and genuinely helpful. They took the time to explain everything clearly and made sure I was comfortable with my choices. The quality of the lenses and frames is excellent, and the final result exceeded my expectations. I highly recommend this optical shop to anyone looking for quality eye care and outstanding customer service.

I had a very disappointing experience at this location, just horrible!!!!!! I came in specifically to be tested for and purchase progressive lenses, which was clearly discussed and recommended during my visit. However, after paying, I was given something else, which is of no use to me, When I tried to address the mistake, the customer service was extremely poor. Instead of fixing the issue or offering a clear solution, I was met with unhelpful and dismissive responses. I ultimately left without receiving what I paid for, and now I'm stuck with something I cannot and will not use, i can't see anything with these, so they basically took my money and just gave me whatever they wanted, which is unacceptable. NEVER doing business with them again and will not recommend my family and friends. Just sad. This situation could have been avoided with proper communication, accurate testing/glasses, and respectful customer service. Taking a customer's money and not providing the agreed-upon product shows a lack of professionalism and accountability. I hope management takes this seriously and improves both their prescription accuracy and how they treat customers moving forward.

Lilian was amazing! She took care of us with so much patience, professionalism, and kindness. She explained everything clearly, helped us choose the best options, and made the whole experience smooth and stress-free. You can tell she truly enjoys helping people. We left extremely satisfied thanks to her outstanding service. Highly recommend asking for Lilian!

Walked in and told me that I had appointment. They checked me in quickly and took me to get my eyes examined. Finally it was time for my glasses. ANNETTE knew what she was doing and helped me look for the perfect glasses for me. I chose the one that I liked but later she comes with a better pair.Dhe went over all prices and what it included. She is a people person, very friendly, and loves what she does. If you need to get glasses Annette is your girl.

Excellent service. I truly appreciate their explanations and all my options. Laura Manzanero was very helpful. I would recommend her to all my friends and family. I would strong recommend this store. Thank you.

First time in Americas best. So far the best eye exam i have ever taken very detail oriented. And the specialist who helped me choose my favorite frames she was super kind and attentive Melissa i believe her name was. This is my new eye place. Thanks

Had an appointment for an eye exam at 12:30, Jasmina spent over half an hour to find my insurance although I had given the details days previous to the appointment. She then had me wait for half an hour. When I went to ask how much longer it would be for my eye exam, she said there was no more time and that she might have an opening at 2:30 or 3. Could not complete the eye exam at that time (hence why I had made the appointment at 12:30). So disrespectful, complete waste of time. The staff was not helpful, they didn't feel bad about the incident or my time that I had wasted. Very rude. Have never had such a bad experience at America's Best.