Marco Polo Optical Inc

They helped me with my situation in the most human way possible and were extremely professional excellent place to fix your glasses!

I recently had an incredibly disappointing and frustrating experience with Marco Polo optical. I feel compelled to share my experience to warn others about their deceitful practices and appalling customer service. First and foremost, they lied to me about the products I paid for. They only gave me frames when I also paid for lenses. When I raised this issue, they insisted that I had received exactly what I ordered, despite clear evidence to the contrary. It felt like they were blatantly trying to rip me off. To make matters worse, their customer service was extremely rude and unhelpful. When I called to resolve the issue, I was met with hostility and condescension. The representatives I spoke to were dismissive of my concerns and unwilling to offer any solutions or compensation. It was clear they had no interest in helping me, only in defending their deceptive practices. Overall, my experience with Marco Polo Optical was nothing short of a nightmare. Their deceitful behavior and rude customer service have ensured that I will never do business with them again, and I strongly advise others to avoid them as well. Save yourself the headache and find a more honest and reputable optical company.

I went there for records, they keep them for about 3 or 5 years. They took the extra step to help me. I recommend this place

Love this optical! I've been coming to this center for over a decade and I love how the doctor treats me, she's very professional as well as all the staff.

No English speakers.

Estimado equipo Marco Polo Optical Inc. Solo queria enviar una nota rapida para dar las gracias por mis nuevas gafas. La prescripcion es perfecta y los marcos se sienten muy bien. Realmente aprecio el servicio profesional y amable que recibi durante mi visita.

ME ENCANTA REVISAR MIS OJOS EN ESTE LUGAR, ME TRATAN MUY BIEN, NO HAY TIEMPO DE ESPERA NI PAPELEO, LOS PRECIOS SON BUENOS CONSIDERANDO LA CALIDAD DEL PRODUCTO Y EL SERVICIO QUE OFRECEN. Y LA DOCTORA ES GENIAL. GRACIAS.!!

Excelente atencion al cliente y precios muy buenos Gracias por toda la atencion que me brindaron, Dios y La Virgencita los siga protegiendo