Stanton Optical

Horrible experience. We used to come here a couple of years ago and it was fantastic. We stopped going because we found another place closer to home and more affordable. A few weeks ago, I received an email saying my son was eligible for a free eye exam since his glasses prescription was due. I clicked the link in the email and scheduled his appointment. When we arrived, we weren't seen until 1 hour and 10 minutes after his scheduled time. It was extremely frustrating, especially since we ended up being late for his basketball practice. After the exam, we were told it wasn't actually free. I paid over $100 for the prescription. I didn't argue because we were already rushing to get to practice. We were then told to wait for the prescription to be ready. I explained that my son had basketball practice and asked if we could come back afterward. They said they close at 7 p.m., so to return before then. We came back at 6:45 p.m., only to be told the prescription still wasn't ready. It was a complete waste of our time. They could have at least called to let us know it wouldn't be available that night so we didn't have to make another trip. No apology, no acknowledgment--just poor management and poor service.

Glasses aren't cheap. But these guys help you save a ton! $$ Very streamlined and professional! Wayyyy better than other eye care providers. Shoutout to Brandi and Devin! Just amazing and made the experience wonderful. Give these guys a raise!

I have United Health Care Medicaid. I called and asked if they took my insurance and the lady specifically told me "yes" so i made the appointment. I go and gave them my insurance card and they put it in their system with no problem. I did my exam and they gave me contacts for the day but before i could leave, they told me that they do NOT take my insurance and i had to pay $100 for the exam, fitting and the contacts although I was told it would be completely covered. They didn't tell me to begin with but waited till the end of the appointment to tell me i wasn't covered. In Florida, yes, you can be charged for services not covered by Medicaid BUT they must inform the patient in writing before rendering the services that is not covered, in which they did not. I feel like I was forced to pay because I had no other option and wasn't aware of the law until now. Do not recommend.

I would rate them a ZERO if I could. I was there for an eye exam and a new pair of glasses. I made my appointment online. They then called me and asked to come at 2pm so i could make sure my glasses got done today.They had me wait over an hour and I still wasn't seen. Somone that worked there was telling another customer that also had an appointment at 2pm that they wouldn't be seen until 4pm. There was no communication about them running behind or anything. I had just over heard. Its ridiculous that no one can say anything to you about the wait or running behind. There were several upset customers. I will not be back. It was awful.

Hello all, I wished I could give them enough stars to reach outer space. They went above and beyond to ensure that my special needs friend got her glasses even though the communication was difficult the "MANAGER" and team at the "Orange Park Florida" loaction. They were very paitent treated her with respect and loved her. Made sure she got a pair of glasses that day, So see didn't have to wait another day without seeing, While she waited for her prescription to be filled. This is the way everyone should be treated if at all possiable. Thank you to the whole team and especially the manager. We are repeat customers and will be for life.

Rachel was absolutely wonderful! She was so sweet, helpful, and knowledgeable, and made the whole appointment feel easy and comfortable. She helped me purchase two pairs of glasses and a pair of sunglasses and answered all my questions along the way. Such a great experience thanks to her -- I will definitely be a returning customer!

They didn't ask for insurance information over the phone. Eye exams are a preventative measure so I didn't ask if they took my insurance. I showed up and they said that I needed to log in in my insurance portal and pull the benefits cause they were out of network " why didn't you asked or say anything over the phone" wasted my time going there. And she told me that even with insurance there's a fee.go to eye glass world they give you all the information you need prior to your appointment. Horrible experience and customer service.!!!

I have mixed feelings regarding this place. They listed on their website that they offer a comprehensive eye exam, but they are unable to dilate and have no optometrist that is present in the location. They did set up a telehealth visit for me while I was there so I could discuss the issue I was having with them. However, there was no urgency that was expressed with getting it checked out. When I saw a different eye doctor, they expressed much more concern about the issue I was having, which is the main reason why I have given this review 1 star. It also would have been nice if they had told me before the appointment that they could not help me with the problem that I had been having. This would have saved me time and money as I would have gone somewhere else. When it came time to checkout, they had told me that the cost off getting glasses would be the same as paying for the appointment. I had chosen a higher priced frame so I was expecting it to cost a little more, but it was considerably more than I expected. I am very disappointed in this place due to their lack of transparency when it comes to their practices and costs since it seems like they are mostly interested in your money than you. There was also no measurements taken at the time that I chose my frames and I was not informed of the price until I was paying. Highly disappointed.