Dr. Michelle Hanley | Innovation Eye Care

I was sent to Michelle thru the VA to have a thorough exam performed. I did not know what to expect for the appointment and was left surprised feeling as if I learned so much from Michelle. She was very personable and great at explaining my eyes in ways I could understand. Thank you!

I have been seeing Dr. Michelle Hanley since September to get the correct prescription for both glasses and contact lenses, and unfortunately the experience has been very frustrating. Over the past several months, I have had to return multiple times because the prescriptions provided were not correct. Each time I was asked to come back to try new lenses to see if they worked better. I trusted the process and continued returning as requested by the office. During one of my visits, I was informed that the fee I had already paid for both the glasses and contact lens prescriptions had an expiration date. This was surprising and disappointing, especially since the repeated visits were due to the office not being able to determine the correct prescription in the first place. At my most recent visit, I was told that the new lenses I needed to try would no longer be covered because too much time had passed since the initial appointment and payment. This does not seem fair, considering the delay was caused by the inability to get my prescription right, not by anything on my part. To make matters more confusing, I am now being referred to a specialist. After months of appointments and additional inconvenience, I feel that the situation has been poorly handled and that patients should not be penalized for extended timelines when the issue originates with the prescription process itself. I hope the office reviews how situations like this are managed so future patients do not experience the same frustration.