⭐Customer Reviews
4.3
★★★★☆
328 reviews on Google
Excellent Customer Service from Bryan!
I had a great experience thanks to Bryan! He provided true five-star, A+ customer service from start to finish. Bryan was very attentive and took the time to really understand what I needed.
He helped guide me in choosing the best product that would be both beneficial and practical for my basic needs, making the entire process easy and stress-free. I really appreciated his knowledge, patience, and willingness to make sure I left with the right solution rather than just making a quick sale.
If you get the chance to work with Bryan, I highly recommend it. His professionalism and dedication to helping customers truly stand out. Thank you again for the amazing service!
I had a great experience at Visionworks Waterford Lakes. I ordered two frames, one with transition lenses, and the entire process was smooth and stress free. Vitalija was amazing. She helped me pick the best frames for my needs and went above and beyond by contacting my insurance company to fully understand my coverage and make sure I used my benefits correctly. She was extremely helpful, kind, patient, and very professional throughout the visit.
The prices were also very reasonable, and the rest of the staff were friendly and clearly willing to help keep everything within my budget. I highly recommend this location, especially if you get the chance to work with Vitalija.
Everything about my visit was a great experience. Starting with the front desk reception team that were very welcoming and helpful with all the questions that I had. Dr. Patel was very informative and attentive to my eye care needs. Carlos was attentive to my budget needs, patient and understood my concerns. I would definately recommend this site and team. Excellent customer service all the way around. Thank you VisionWorks
Large selection of frames. Everyone was patient and accommodating. Unfortunately after multiple visits and $300, I still need my readers to see small print. I guess my eye issues were beyond their scope of expertise. I was told that my lenses were stronger than they normally make, and yet, I still have difficulty with them.
This place is 5 stars, but I wanted this to actually be a real review. The doctor and the staff here are terrific and very patient! I got my first pair of glasses a couple weeks ago since having lasik correction over 20 years ago. Now that I am getting old, I have one eye that likes distance and one that prefers reading, but only sorta. Carlos picked me out a great pair of glasses when I told him what I didn't like in sunglasses. When I couldn't quite get the hang of my new glasses (bifocal people will understand), I went back. The eye doc and the rest of the staff was very understanding and supportive. The listened to my issues and helped me find a solution. My glasses were correct, I just needed to know how to use them correctly. The doc offered to switch my script (again, bifocal people will understand) but I decided to rearrange my computer monitors instead. For people going in for "computer glasses," be honest about how far you sit from your monitor. Turns out I sit much further back from my screens than I realized.
The initial visit went very well,however, the service afterward was disappointing. I was given a completion date for my glasses and was told the order would not exceed that timeframe, but I still have not received them.
I called the store three times, each time a gentleman answered, said he was very busy, asked me to bear with him, and after holding for some time, the call was disconnected. When I checked the order status online, the promised completion date was still showing even though that date had already passed.
When I visited the store in person, I was told the glasses were completed but had not yet been shipped from the lab. I understand that delays happen, but a simple phone call or text update would have gone a long way in maintaining customer satisfaction. Unfortunately, due to the lack of communication and follow-up, this will be my first and last time using their services.
This place is great. Doctor Patel was very good. I learned more from him today than all the others in over 8 years. Friendly staff. Great atmosphere and very quick.
i went with my friend to help him pick out glasses so i wasn't the customer in this situation but Carlos was the best help EVER!! he helped my friend decide between which glasses were best for him, was very upfront about pricing and how my friends lenses would fit in each of the frames. really enjoyable experience, so much so that i'll probably be back to purchase new glasses from this location! absolutely exceptional service from Carlos, above and beyond!
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[?]Frequently Asked Questions
Where is Visionworks Waterford Lakes Shopping Center located? +
Visionworks Waterford Lakes Shopping Center is at 741 N Alafaya Trail, Orlando, FL 32828, United States, Orlando, Florida 32828.
What services does Visionworks Waterford Lakes Shopping Center offer? +
Visionworks Waterford Lakes Shopping Center provides comprehensive eye care including services for this business. Call +1 407-658-0375 for specific service availability.
What are the opening hours of Visionworks Waterford Lakes Shopping Center? +
Visionworks Waterford Lakes Shopping Center is open 9 am-7 pm. Open all days.
Does Visionworks Waterford Lakes Shopping Center accept walk-in patients? +
Visionworks Waterford Lakes Shopping Center in Orlando accepts both appointments and walk-ins, though appointments are recommended for specialized services.
What is the average consultation fee at Visionworks Waterford Lakes Shopping Center? +
Consultation fees vary by service at Visionworks Waterford Lakes Shopping Center. Basic eye exams typically start from $50 to $150 in Orlando, while specialized treatments and surgeries may cost more.
Is Visionworks Waterford Lakes Shopping Center equipped for emergency eye care? +
Visionworks Waterford Lakes Shopping Center provides emergency eye care services for conditions like eye injuries, sudden vision loss, or severe eye pain during operating hours.
About Visionworks Waterford Lakes Shopping Center
Visionworks Waterford Lakes Shopping Center in Orlando, FL makes eye care simple and convenient for the whole family. The independent optometrist near our storefront administers professional eye exams in Orlando, FL. Annual eye exams are essential for maintaining good vision and overall eye health. Discover a wide selection of glasses and contact lenses for every need, featuring top brands like Ray-Ban, Nike, and Longchamp. Our friendly eyewear specialists are ready to help you find the perfect fit. Visionworks is a trusted optical retailer with a tradition of quality care and over 770 locations nationwide.
How to Get Help at Visionworks Waterford Lakes Shopping Center
To visit Visionworks Waterford Lakes Shopping Center in Orlando, call +1 407-658-0375 to schedule an appointment or walk in during business hours. Bring your medical history and any current eyeglasses or contact lenses.
Why Choose a Verified Eye Clinic in Orlando?
Choosing a verified eye clinic like Visionworks Waterford Lakes Shopping Center in Orlando ensures you receive professional care from qualified specialists using modern equipment and approved treatment methods.