Warby Parker Waterford Lakes Town Center

Amazing Experience. Makes getting eye exams easy and stress free! The doctor here is so kind and attentive when doing exams. I recommend them to anyone looking for glasses/contacts exams. Especially if you don't have insurance. The prices are fair in comparison to others.

Optician Rep JAIMIE was PHENOMENAL!! She was very patient and informative when I stopped in a week ago and I felt we made such a great connection between my wants and needs in eye care/ wear. However, I fell ill the day after the visit and was unable to follow up. I wanted to ensure I returned to the store in person today to complete my order and transaction with her specifically. I'm so appreciative of her.

Had the best experience ever. It's nice to have a hands on rep who is well knowledgeable about their inventory and Emmanuel did just that. He and the team were so inviting, the store feels airy and nice. So grateful for you and your time. Look forward to doing more shopping in the future.

Dr Hassan and staff at office were and are very nice, courteous. Dr took the time to explain and refer to other eye care. Thanks to you all keep up the good work.

Del and Jamie were such a great duo to work with at the store today! I got in and out quickly and efficiently, and it didn't feel medical or tedious, just like a good luxury retail experience. I'm very pleased with their customer service, and so excited about my new glasses.

Great purchase experience. Good selection and very helpful and experienced staff. Hands down best price of any eyeglass provider option.

Just stopped in for an an exchange and Del Marco was very lovely. He walked me around and watched me try on probably 10 different pairs until we found the ones for me. He showed excellent customer service skills and made this errand a very pleasant one!

I visited the Warby Parker store on Monday, May 26 around 4:46-4:50 PM. When I entered, the male employees greeted me kindly, but the woman at the reception was rude from the start. I asked if she could adjust my glasses, and after a very rushed and careless examination, she said no -- claiming they were broken because I had "stepped on them," which is completely false. My glasses are in excellent condition, with no scratches or damage to the lenses. Her tone was dismissive, and it was clear she didn't want to help. After I noticed how rude she was being, she tried to save face by saying she could "clean" my glasses instead -- which honestly felt like a weak attempt to cover up her attitude. I left feeling disrespected and confused. Later, I visited the Winter Park location, and the staff there were extremely kind and professional. They adjusted my glasses in seconds -- no judgment, no excuses, just great customer service. Im happy with my glasses. I'm very disappointed with the way I was treated at the first store. This is not the level of care I expect from Warby Parker.