MY EYE GUY EXAMS @ COFFEE GUY Underground

Really loved the atmosphere and the downstairs area was a pleasant area to work. The coffee was good, I personally like my coffee a little stronger and less sweet. I ordered a latte but overall for north Pensacola it's a great area to get to some work done.

I had not been to the eye doctor in years and I was so nervous. Dr Joti was so insightful and answered all my questions. Deana was so helpful in finding just the right pair of glasses. Also do yourself a favor and get a honey I love you latte while you wait.

Dr. Jotie is absolutely amazing! She took her time with me and explained everything clearly as we went. Everything about the experience was lovely. Sadie helped me find the perfect pair of glasses and I left feeling excited about my new glasses!

This coffee shop was across the street from our hotel and it was actually very unique and there was definitely a vibe inside. I love the multiple levels it had inside and it really did have an optometrist inside, which I've never seen before. Coffee was delicious and the cake was even better!

Original Review: Had a wonderful experience today! Shania and Ms. Judy were excellent in helping my wife and me get our new glasses. Professional, kind, and very patient throughout the process. Highly recommend them for anyone looking for quality service and great value! Update (10/20): Unfortunately, my experience since then has been the complete opposite of what I initially wrote. After receiving our glasses, we discovered several problems that completely changed my view of this company. When we purchased our glasses, both Shania and Judy confirmed multiple times that we would receive 60% off the second pair, combining my progressive lenses and my wife's regular prescription. At checkout, I verified again, and they confirmed it -- but when we returned later, Judy completely denied ever saying it. My wife even confirmed what was said, yet the story suddenly changed. On top of that, I noticed something off with my lenses after wearing them for a few days. Near the corner, I could see what looked like a smudge -- but it wasn't. It turned out to be their company logo actually etched into the lens, right within my vision area. It's distracting, unnecessary, and something I was never told would be there. Judy later said it was part of a "new company policy," but no customer should find out about that after paying. When I raised these concerns, the responses were dismissive and defensive. The transparency, professionalism, and integrity I once thought this company had seem to disappear once you've paid. And yes, they do strongly encourage 5-star reviews -- Judy even admitted staff are required to meet a weekly review quota. What started as a pleasant experience turned into one filled with misleading information and disappointing business practices. Until they correct how they handle customers and communication, I can't in good faith recommend them anymore.

I never thought I'd say I look forward to going to the eye doctor, but this place changed the game. The coffee is legitimately specialty-grade smooth, perfectly roasted, and better than most standalone cafes in the city. After grabbing a latte, I went in for my eye exam. The doctors are incredibly professional and took the time to explain everything clearly. It's a warm, welcoming environment with wonderful people behind the counter and in the clinic. Highly recommend!

I had a great experience at this specific location. It was my first time here, and the receptionist and doctor welcomed me with open arms. My exams didn't take long, and Deana helped me pick out my glasses, and took the time to go over all of the charges for my glasses with me. She was patient, helpful, and super sweet! Would recommend! :)

Amazing experience! I love the glasses they carry, so fun and fashionable. Sadie was absolutely wonderful and even stayed late with me after closing, which I appreciated so much. I purchased two pairs and will definitely be going back in the future!