Visionworks The Pavilion at Port Orange

The only good person at this location was the eye doctor. The three associates I interacted with. Two in person and one on the phone were extremely rude and unprofessional. The gentleman associate I dealt with didn't even want to look into my insurance. Trying to force me to buy another prescription and told me I had to pay either 280 or 595! I do not recommend this Vision works at all. The woman I initially spoke to was very rude in her commentary towards the glasses I selected. And the women I spoke to on the phone heard my last name and right away gave me a major attitude and didn't even want to verify that my glasses were indeed there. Placing me on holding for several minutes and coming back with more attitude telling me to wait for a text that I had received but she didn't want to hear anything from me bcuz she couldn't get my last name right. Spelled it several times, said it several times and she still couldn't pull up my account and I am American my first language is English. Extremely unprofessional. I do not recommend. I ended up going to another visionworks, got exactly what I needed. They were extremely professional and I didn't have to pay an arm and leg because I have AMAZING insurance. They found my account with ease. No issues whatsoever! This place needs to do better.

My insurance changed and was referred here by a co worker even though her RX seemed incorrect especially when recommended contacts and she clearly did not need them. I gave them a chance and the front desk lady was extremely rude and refused to look up my insurance when given ALL the information. I called my insurance for her and even they were confused why she couldn't look it up herself. The doctor was sweet for 5 minutes until we discussed my contacts. She refused to give me my scripts unless I purchased the brand she wanted me to wear even though that brand is NOT recommended for astigmatism. She lowered my RX so much I couldn't even see the road to drive let alone across the room. I did what she asked and gave them a month but when I literally could not drive because of the RX she gave me I returned to be re checked. She argued with me that she didn't believe I couldn't see........ ??!!!! After being humiliated I left and never returned. I've been wearing my old RX for glasses and finally was able to get into a different eye place and different eye DR who confirmed vision works is trash and they have received multiple of their eye PTs to correct their vision. This place is a scam. Clearly don't know what they are doing and enjoy being rude to their PTs when challenged. I would NOT recommend this place. Target eye center is better. They at least believe and give a crap about their PTs.

Wonderful staff! Eager to help you ,pleasant,helpful, caring and patient with getting your glasses. I have been coming here for the past 4 years. I highly recommend coming here Excellent customer service !

I stopped into Visionworks recently to use my insurance for a pair of safety frames for work, only to find out that this particular location didn't have the contract for my specific safety package. That could've easily been the end of the story -- a dead end, a wasted trip, and frustration on my part. But then I met Rosa. And what could have been a disappointing experience turned into one of the most impressive displays of customer service I've ever encountered. Rosa didn't just shrug and send me away like many employees might have. She went above and beyond in every possible way. She took the time to look up my insurance, made calls, dug into the details, and genuinely tried to figure out what could be done. Even when the insurance company wouldn't release information to her, she didn't give up -- she kept searching for answers and did everything in her power to point me in the right direction. It was crystal clear that Rosa wasn't just doing her job -- she cared. She cared about helping me solve the problem, cared about making sure I left with clarity instead of confusion, and cared about representing Visionworks with the highest level of professionalism and kindness.

We had a great first experience here, getting an eye exam and new frames for my spouse and I. The doctor and the lady that helped us with the insurance and picking out glasses were both very kind and accommodating and made us feel welcome. We will be returning here from now on for our eye needs.

My husband and I have been coming to this VisionWorks location for years. Jared is exceptional and always takes his time explaining everything from our benefit coverage to the best fit of glasses for each of us, which definitely helps us in our selection process!

Larry & Jerry are awesome! Larry helped us and made everything work with our insurance! The doctor was nice too, but if you're buying glasses, I would definitely ask for Larry and if Larry is not there, I would work with Jerry! Thanks guys!

The eye doctor Marissa, is excellent. All the techs are friendly and efficient. I've lived in Florida for four years and I've gone here for four years and I've been completely satisfied.