Optique at West Paces

If zero stars were an option, I would choose it. I have waited one year to write this review on Optique at West Paces Ferry, believing the practice would fulfill its promises...it has not. If Optique at West Paces Ferry comments that I never received services from them, that is a lie and is a coverup for poor business practices and greed. Here is the situation: I had been going to Optique at West Paces since 2023. Due to side effects of medical treatment, I require scleral lenses (very expensive) to function and perform activities of daily living. Because I cannot function without the scleral lenses, I paid out-of-pocket with the promise by Optique at West Ferry they would bill insurance, and reimburse me...this never happened after checking with my insurance company multiple times. When calling Optique about the billing/reimbursement situation, all I got was excuse after excuse. The outcome: I was deceived by Optique at West Paces Ferry from the onset. They made promises of reimbursement for very expensive scleral lenses with the full knowledge those promises would not be kept. Now you know not to trust this practice, and it is very unfortunate because I do not like to write negative reviews, but feel it is a duty to tell the truth.

Knowledgeable, effective, patient, kind and friendly. Highly recommended. I've always had trouble with my vision, between astigmatism, kerataconus, some other irregularity, and most recently cataracts. They worked with me and my insurance to ensure I had the correct type of contacts, that not only gave me the clearest vision but also were the best fit for my particular eye issue.

It was my 1st time visiting for an eye exam and my overall experience was wonderful.. The staff was amazing and welcoming.. Now that's how you run a business.. Wonderful energy!!

My experience at Optique at West Paces was excellent. The entire staff was warm, patient, and attentive. I felt that my concerns about my vision were genuinely heard and addressed with care tailored to my needs. I'm glad to have found a reliable place I can return to for future eye care. A special thank you to Dr. Karan. I really appreciated the care and attention you provided.

I really like Dr Cohen and I was disappointed when he left the practice. On Monday I had Dr Shah and I had an excellent experience with him.

Staff is very friendly, helpful and efficient. Dr. Shaw is knowledgeable, patient and interested in all of your concerns. Highly recommend!

I was very pleased with my first visit to Optique at West Paces. The office uses state of the art equipment for a very thorough eye exam. The office was very clean and staff took the right measures to wipe equipment down as necessary with alcohol wipes. Dr. Shah was very thorough and gave me a few measures to take to improve my dry eyes and persistent redness. Even though I'm getting older (lol), I appreciate the office not pressuring me to fill an expensive prescription for glasses just yet. Highly recommend this practice!

I really like Dr Cohen and I was disappointed when he left the practice. However the new Dr Shah was excellent too. Great experience!